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6500 timeout after calibrating using 1.19.3 SmartSDR

Bill Ham
Bill Ham Member ✭✭
edited April 2019 in FLEX-6000 Signature Series
Timeout occurs after calibrating on startup.  Reverting to factory settings did not help.  Removing power plug and waiting 30 seconds did not help. Worked fine a few weeks ago when last used.  Any suggestions?

Comments

  • Mack
    Mack Member ✭✭✭
    edited April 2019
    Bill, Why not upgrade to v 1.10? I just did a calibration on my 6500 yesterday and it worked perfectly. You can always downgrade if you don't like 1.10. Mack W4AX Alpha Tester
  • Bill Ham
    Bill Ham Member ✭✭
    edited December 2016
    Hi Mack: Tnx for your reply.  I downloaded and ran 1.10.8.39 Beta and still timeout.  Any other suggestions? The timeout is occurring after the power on calibration sequence.  The SmartSDR software doesn't have a chance to get started.
  • Mack
    Mack Member ✭✭✭
    edited December 2016
    Bill, I'd suggest opening a help desk ticket. I've tested the Flex 6300, 6500 and 6700 since day one when code had to be loaded manually and I've never encountered this issue. Sorry I can't offer another suggestion. One final thought. Do you have a reasonably strong WWV signal? Mack
  • Bill Ham
    Bill Ham Member ✭✭
    edited December 2016
    Yes I have WWV access via my K3, but nothing runs on Flex 6500 because it never gets beyond startup calibration/timeout.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited October 2017
    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  Please respond using the HelpDesk ticket for issue resolution.

    If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.


  • Lee - N5LN
    Lee - N5LN Member ✭✭
    edited December 2016
    Bill, My 6500 did that most of last year.  The help desk just said it was my computer / router giving issues.  It was not.  Finally, I sent it back and they replaced a specialized timing circuit of some sort.  I don't remember exactly what it was.   Nothing else helped and it cost me months of operating time.  This is a factory issue.  N5LN - Oscar
  • Victor Gavron
    Victor Gavron Member
    edited October 2017
    I have just experienced this problem today, and submitted a helpdesk ticket.

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