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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Praise - Quick Turnaround
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Gerold Blossey
Member ✭
I sent my 65000 to have the CPU Fans replaced. Flex received it on Thursday and shipped it back to me on Monday after Greta Jones repaired it. I received it on Friday and have it up and running. I doubt you can not receive better support anywhere. Well done Flex.
2
Comments
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I think have owned a couple of Flex products and never needed to actually send on in for work but I feel that Gerold's points requires emphasis... the customer service is surely second to none in the amateur radio transceiver world. Compare this to my first ever transceiver, an Icom. I bough one used and it had an undisclosed problem. I sent it to Icom for repair and after 2 months i called to find out when i might expect it back. They had not even got around to opening up my rig! I had them ship it back to me unrepaired and I sold it "as is" with full disclosure at Dayton.
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Very Similar situation for a fan problem with my flex a couple weeks ago. A bad crimp on the lead produced an intermitant power problem. Down and back to Washington in about 6 days.0
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