Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Praise - Quick Turnaround
Gerold Blossey
Member ✭
I sent my 65000 to have the CPU Fans replaced. Flex received it on Thursday and shipped it back to me on Monday after Greta Jones repaired it. I received it on Friday and have it up and running. I doubt you can not receive better support anywhere. Well done Flex.
2
Comments
-
I think have owned a couple of Flex products and never needed to actually send on in for work but I feel that Gerold's points requires emphasis... the customer service is surely second to none in the amateur radio transceiver world. Compare this to my first ever transceiver, an Icom. I bough one used and it had an undisclosed problem. I sent it to Icom for repair and after 2 months i called to find out when i might expect it back. They had not even got around to opening up my rig! I had them ship it back to me unrepaired and I sold it "as is" with full disclosure at Dayton.
0 -
Very Similar situation for a fan problem with my flex a couple weeks ago. A bad crimp on the lead produced an intermitant power problem. Down and back to Washington in about 6 days.0
Leave a Comment
Categories
- All Categories
- 300 Community Topics
- 2.1K New Ideas
- 553 The Flea Market
- 7.6K Software
- 6.1K SmartSDR for Windows
- 149 SmartSDR for Maestro and M models
- 378 SmartSDR for Mac
- 253 SmartSDR for iOS
- 239 SmartSDR CAT
- 176 DAX
- 361 SmartSDR API
- 8.9K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 69 FLEX-8000 Signature Series
- 874 Maestro
- 46 FlexControl
- 849 FLEX Series (Legacy) Radios
- 820 Genius Products
- 427 Power Genius XL Amplifier
- 286 Tuner Genius XL
- 107 Antenna Genius
- 255 Shack Infrastructure
- 176 Networking
- 414 Remote Operation (SmartLink)
- 131 Contesting
- 666 Peripherals & Station Integration
- 128 Amateur Radio Interests
- 897 Third-Party Software