Diversity Crash forces reset to factory defaults

Mystery Ham

Does your flex 6700 crash forcing a factory reset when you have 8 slices open (any combination of single with up to 3 diversity ) and then choose a single slice to go to diversity?

Does it behave properly and not crash? 

Inquiring minds want to know....

Sergey R5AU

My understanding is SSDR have not enough traps to prevent such requests for the moment - 1 SCU for 4 slices, 2 SCU (F6700) - 4 slices where one with diversity , 8slices where one with diversity are impossible - need to have 3 SCU 

Mystery Ham

Yes, you are correct in that it allows only 8 slices.

However, I'm looking for data from actually testing that limit when having a total of 8 slice receivers and then taking one of them to diversity.

The question is: 

Does your flex 6700 crash, requiring you  to perform a factory reset, when you have 8 slices open (any combination of single with up to 3 diversity ) and then choose one of the single slices to go to diversity?

Or, does it behave properly and ignore the request without crashing.

Sergey R5AU

Well, i'll test today later, but normally it should be prohibit by SW

Mystery Ham

I would appreciate that...  Remember the test is taking an 8th slice receiver and setting it to diversity. 

73
Mystery Ham

EA4GLI

Factory Reset? I regular power cycle will not do?

Mystery Ham

You're correct , sort of...  I need to amend the question. 

It has to be forced off with a 5 second press of the power button...  not just a quick press to start the process. 

(It was recommended for me to do a factory reset by the folks at flex when this occurred so it has become the norm for me.)

And it's too late to amend the question....  :-(

Mystery Ham

So, did it crash for you?

EA4GLI

I will test right now, just wanted to make sure it didn't involve a factory reset

EA4GLI

Mine doesn't crash

Tim - W4TME

The 6700 will not crash when creating  a DIV slice when no slice resources are available, assuming you are running the latest software.  If there are no slice resources available when you try and create a DIV slice, simply none will be created.  If your radio is crashing, then there may be a problem with the slice index counter and a factory reset may be required to correct that.

EA4GLI

With 8 panadapters open, I select DIV and it will show blue (as in enabled) but it is not doing anything. If I close one of the panadapters I can then have DIV work, adding the slice next to it.

I tried having panadapters on different antennas and all kinds of different combos.

Mystery Ham

Current software(1.8.4.168), current firmware, factory resets performed (white flashy light on power button).  Occurs with 8 single slices, or 3 diversity slices and 2 singles, or any combination in between.

If it is crashing on this unit and no others, would that indicate an underlying issue beyond not keeping track of how many slices are open?

Thanks again,
Mystery Ham

Mystery Ham

Thanks for your data points...

Mystery Ham

Tim - W4TME

Something appears to be unique with your radio.  I recommend opening a HelpDesk ticket so we can investigate.

Sergey R5AU

Just check - in case no resources, DIV can't be enable, open 8 slice and any pressing DIV make no sense in my case.

Mystery Ham , you have unique radio btw

Mystery Ham

Yes, Tim says I have a unique radio! Its up for sale: $10000! It's been an open issue with the help desk for a little over 3 weeks now. So far It's a matter of telling the doctor,"Hey, my heart stops and I have to be resuscitated if I turn my head this way." And the doctor replies, "Don't turn your head that way and you'll be fine." Mystery Ham

Mystery Ham

Oh wait looks like you got a new software revision today. I'll update and see what happens tonight?

EA4GLI

Have you actually performed the factory Reset? 

Mystery Ham

Yes, maybe about 10 or 11 times during the period while I was actually testing the issue, and 5 are 6 more times when I accidentally bumped into the issue.

Mystery Ham

However, I can do it again this evening and I verify if it is still an issue.

Mystery Ham

Just to verify, holding the OK button and the power button and getting the white flashing light after it does a 5 second countdown.

EA4GLI

That is correct!

Tim - W4TME

I'd look up your HD ticket, but I can't tell who you are

Mystery Ham

Request #14877    

Sergey R5AU

Just one question - are you radio started on 14.100 after factory reset and all profiles deleted ?

Mystery Ham

14.1 CW, and none of my profiles...  such my favorite that causes all the trouble :6 bands on WSPR, AM shortwave, and one to play with...

ka7gzr

Mr./Ms. Mystery Ham,

I run 4 slices with diversity on each one at times. That equals max  "8" slices on my 6700. Typically the freqs are WWV 5/10/15/20 MHz which tells me about propagation presently. I don't have any issues with crashes.

How is your PC doing during this load? I find that if your PC is running hard- 75 to 80% processor time you are in danger of a PC crash.

Jim

ka7zr