Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Cheers to Flex - User Community - in response to product testing discussion
Many of you have seen the robust conversation on this forum the last couple of days about Flex and Maestro Product Status, Testing, and software releases.
Separate from that chain, I wanted to share my appreciation for what has gone right and offer our assistance as a usability research and a ham.
1. Flex has done an amazing job at bringing the best HF technology to the market with a platform that can continue to grow via software. And I'm very impressed that FLEX allows all comments to be posted, even those critical to Flex. What a great way to build loyalty and transparency. Kudos!
I am guessing that the company underestimated the software issues, but I've been impressed by the people who are managing the company and still have faith in the upcoming versions of software.
2. I'm also impressed by the user community who are active contributors and provide a wide diversity of experiences, viewpoints, and ideas. I encourage everyone to continue, but I respectfully suggest that people be a little more willing to listen to other perspectives and avoid personal comments.
3. Finally, a small group of us recently founded a non-profit organization focused precisely on technology usability and user experience. Our focus is on helping make technology easier to use, especially for those with special needs. Kindly remember that not every ham operator has the knowledge, time, health, or other resources to become network savvy, even if they enjoy the radio hobby.
We are glad to offer our technology usability skills to Flex, free of charge. If interested, please view www.cognitivelink.org
Best regards, Dr. William A. Reed K7NXT
Separate from that chain, I wanted to share my appreciation for what has gone right and offer our assistance as a usability research and a ham.
1. Flex has done an amazing job at bringing the best HF technology to the market with a platform that can continue to grow via software. And I'm very impressed that FLEX allows all comments to be posted, even those critical to Flex. What a great way to build loyalty and transparency. Kudos!
I am guessing that the company underestimated the software issues, but I've been impressed by the people who are managing the company and still have faith in the upcoming versions of software.
2. I'm also impressed by the user community who are active contributors and provide a wide diversity of experiences, viewpoints, and ideas. I encourage everyone to continue, but I respectfully suggest that people be a little more willing to listen to other perspectives and avoid personal comments.
3. Finally, a small group of us recently founded a non-profit organization focused precisely on technology usability and user experience. Our focus is on helping make technology easier to use, especially for those with special needs. Kindly remember that not every ham operator has the knowledge, time, health, or other resources to become network savvy, even if they enjoy the radio hobby.
We are glad to offer our technology usability skills to Flex, free of charge. If interested, please view www.cognitivelink.org
Best regards, Dr. William A. Reed K7NXT
3
Comments
-
Well put Bill (William). BTW, impressive site!0
-
Could not have said it better.0
-
Thanks Bill. I took a quick look at your site and noticed I fit right in and was well described on the LEARN tab under Aging Population! HIHI.... Although I'm laughing, there is definitely a need for simplifying technology so that non-technical people can use it. There is a time coming when the software will be simple and intuitive enough that anyone can use it. After all, technology is a TOOL isn't it?
It will be interesting to see what changes your company will bring about over the next few years.
I actually worked in the computer industry but retired back in 2008. This past week I worked on establishing a VPN and bridge back to my home network from my laptop and my Maestro. I have to admit, it was way more work than it needed to be. This should have been a VERY simple task. After all, we've had VPN technology for many many years now. Just a classic example of how an end user has to have a very good knowledge of the technology just in order to use it.
Norm
0 -
Thank you for the kind words. Please feel free to sign up on our site. We will be sending out a news letter every few months and we'll try to make it interesting and useful and related to technology - and we won't spam anyone.0
-
Interesting. You have a Maestro on ur website.0
-
Promises promises0
-
William, Great website! I signed up. I also like your QRZ site page as well.0
Leave a Comment
Categories
- All Categories
- 274 Community Topics
- 2.1K New Ideas
- 513 The Flea Market
- 7.4K Software
- 6K SmartSDR for Windows
- 143 SmartSDR for Maestro and M models
- 343 SmartSDR for Mac
- 246 SmartSDR for iOS
- 228 SmartSDR CAT
- 166 DAX
- 350 SmartSDR API
- 8.7K Radios and Accessories
- 7K FLEX-6000 Signature Series
- 828 Maestro
- 43 FlexControl
- 842 FLEX Series (Legacy) Radios
- 783 Genius Products
- 412 Power Genius XL Amplifier
- 273 Tuner Genius XL
- 98 Antenna Genius
- 236 Shack Infrastructure
- 161 Networking
- 394 Remote Operation (SmartLink)
- 121 Contesting
- 612 Peripherals & Station Integration
- 122 Amateur Radio Interests
- 845 Third-Party Software