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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Maestro & Flex Support
I received one of the Maestro's that had the error on boot. That was this past Monday. I opened a helpdesk ticket Monday evening. Tuesday morning I had two responses from Tim and when all was said and done Flex shipped to me another Maestro Tuesday for overnight delivery. I received the new unit today at 9:30 this morning. That is what I call outstanding support. I am not sure you would be able to find that quick support from other companies. I have read all about the complaints regarding Flex, however, when you have a problem Flex is right there to support you. Keep up the great work.
Don - kx9q
Don - kx9q
4
Comments
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Outstanding Don. Glad for you and kudo's to Flex radio Systems Support Staff. Thanks for sharing your story!
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Fantastic....0
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I experienced the same experience with the flex team Had that error message and the Maestro wouldn't boot. I sent in a help ticket and within 10 minutes I had a reply with instructions as to what to do and received tracking a number for overnight delivery of a new unit. The amazing Maestro arrived today at 10:.29 and I spent the whole day using this incredible technology. What a game changer. In addition to getting me the new unit I also got a call from Tim to make sure everything was working properly. He also wanted me to get them the unit quickly so they could correct the situation. What a concern for customer satisfaction. What a great company to deal with. Keep up the great customer service and products that keep changing the game. Rick, K2rb0
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Can you guys describe the Boot Error sequence? I friend of mine, not a ham, is receiving my Maestro and I would like to have him check the device before it starts the long trip to Barbados.
If it needs to be overnight to Austin it would be better if it happens while the device is in the US. Thanks in advance.0 -
My Maestro also would not boot.
The support I received was outstanding !
Not only do they hag great products, but they have the Support Team to help.
A real winning combination.
Thank You Flex !
Paul
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Salvador - if the unit does not boot, it will display a set of error codes (single letters and sets of letters). If this happens, have him record all the letters and open up a HelpDesk ticket.1
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Thank you, everyone. Our dedication to a superior customer experience is a total team effort. It starts at the top with our leadership. Customer Service just executes the directives. And we have some really great people on the team too.3
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Thanks Tim. I will do that.0
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