SmartSDR CAT Ports have disappeared but are still reported in the Device Manager

Bernie

I have a Flex 6700 and am running SmartSDR 1.6.17 on a Windows 10 Home PC.  I had created several Ports in CAT:
Control:
  5 <->105
  9 <-> 109
PTT:
  11 <-> 111
  12 <-> 112
and everything was working just fine.  I had successfully used the Ports with WSJT-X and FLDigi.

The last time in booted the PC all these Ports have disappeared from CAT, but when I open the Device Manager, all still appear.  However, they are not still functioning.  I do not believe there have been any Windows updates between the time CAT was working and the time when I discovered they had disappeared.  The Windows 10 is Version 1511, OS Build 10586.63.

Is the recovery to completely uninstall SmartSDR/CAT/DAX and reinstall?  In an attaching a jpg of the CAT, Device Manager, and System Windows to illustrate the situation.

Jay Nation

Bernie
The jpg is showing that SmartCAT is not connected to your Flex.
Device Manager seems to show your configured ports. Does SmartCAT display anything else when the radio is connected, ie. the radio is powered up? 

73, Jay - NO5J

Tim - W4TME

Bernie - please do this test.  Move the SmartSDR CAT control panel to the middle of your screen.  The close SmartSDR CAT.  Re-start SmartSDR CAT.

When it restarts is it in the middle of your screen?  If not you have a corrupted configuration file and this is why your ports are not showing up.  If this is your problem, I will need to yo open a HelpDesk support ticket so I can recover the file in order to analyze it.

Bernie

First, SmartCAT does not display anything else when the radio is connected.

Second, in Tim's test...the SmartSDR CAT control panel restarts in the middle of the screen.

Thanks for the quick responses.

Bernie

Tim - W4TME

Thanks for doing the test. I think the best course of action is to convert this Community topic to a HelpDesk support ticket so we can do some one-on-one troubleshooting.