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How we get feedback from Help Desk?

Chris DL5NAM
Chris DL5NAM Member ✭✭✭
edited April 2020 in SmartSDR for Windows
Many times we get: 

Official Response
We are working this issue via the HelpDesk

and then thread is CLOSED by FRS.: This conversation is no longer open for comments or replies.

Where i can read/follow what is the real final result, what is answer/result of the Help Desk? Is it solved? Still we are out.

Youngest case: FLEX-6500 doesn't work after updating to the version 1.6.17

Should we reopen the every thread every time again till a answer is published? There are 9 followers, they interested to get a answer! 

FRS if you close a thread, please add always a link (or case number) where we can follow the Help Desk answer.

TNX Chris


  • Sergey R5AU
    Sergey R5AU Member ✭✭
    edited April 2017
    Chris, I have placed several requests and works with Dudley, he was very punctual and correct., no issues with help desk. All requests was closed with my suggestions.
  • Chris DL5NAM
    Chris DL5NAM Member ✭✭✭
    edited April 2020
    Sergey, yes it is OK. But my questions for example is: if YOU open a new thread and i want follow to get at the end also the answer/info and FRS move this thread to help desk and close the thread. I AM OUT!! 
    You will get the result/answer from help desk! And me? 
  • Sergey R5AU
    Sergey R5AU Member ✭✭
    edited January 2016
    This is strange, in my chain always i am was initiator of closing TR.

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