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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

How we get feedback from Help Desk?

Chris DL5NAM
Chris DL5NAM Member ✭✭✭
edited April 2020 in SmartSDR for Windows
Many times we get: 

Official Response
We are working this issue via the HelpDesk. 

and then thread is CLOSED by FRS.: This conversation is no longer open for comments or replies.


Where i can read/follow what is the real final result, what is answer/result of the Help Desk? Is it solved? Still we are out.

Youngest case: FLEX-6500 doesn't work after updating to the version 1.6.17

Should we reopen the every thread every time again till a answer is published? There are 9 followers, they interested to get a answer! 

FRS if you close a thread, please add always a link (or case number) where we can follow the Help Desk answer.

TNX Chris

Comments

  • Sergey R5AU
    Sergey R5AU Member ✭✭
    edited April 2017
    Chris, I have placed several requests and works with Dudley, he was very punctual and correct., no issues with help desk. All requests was closed with my suggestions.
  • Chris DL5NAM
    Chris DL5NAM Member ✭✭✭
    edited April 2020
    Sergey, yes it is OK. But my questions for example is: if YOU open a new thread and i want follow to get at the end also the answer/info and FRS move this thread to help desk and close the thread. I AM OUT!! 
    You will get the result/answer from help desk! And me? 
  • Sergey R5AU
    Sergey R5AU Member ✭✭
    edited January 2016
    This is strange, in my chain always i am was initiator of closing TR.

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