FLEX-6500 doesn't work after updating to the version 1.6.17

ALEX

 FLEX-6500 doesn't work after updating to the version 1.6.17.
After start of the program in the left window there is no connection with radio. Reset on factory installations doesn't help.  Downgrade too it is impossible to make. Everything worked at version 1.4 - 1.5 well.

James Del Principe

Alex, can you tell us what operating system you are using? Win 7 maybe?     I had issues with DAX because I am not up to the latest release but the basic system loaded and ran.  Did you see any problems while it was loading?   73, Jim

Jon_KF2E

Does your radio have a green light? How is your radio connected to your computer? You need to give us a little info to help.

Jon

ALEX

1. operating system is win 7 
2. Does your radio have a green light? - YES
3.How is your radio connected to your computer? - Direct lan cabel     ---  flex6500-pc

KY6LA_Howard

Alex

Pretty Obvious you are not getting an IP Address... suggest you connect both through a router which will give IP addresses to both

Jon_KF2E

If you look at where the network cable plugs into the computer and radio is there a green light showing that the connection is linked?

ALEX

If you look at where the network cable plugs into the computer and radio is there a green light showing that the connection is linked? - YES I see light

ALEX

#Pretty Obvious you are not getting an IP Address... suggest you connect both through a router which will give IP addresses to both# - I run win command IPCONFIG and see that flex 6500 gave PC IP Address

Jon_KF2E

Well that pretty much confirms Howard's diagnosis. I would try plugging the radio and computer into a router if you can. That should resolve the issue.

ALEX

After connection to a router 2 options became possible:
1. If the first start flex 6500 and after its loading  the program,
after start  program in the left window -  there is no connection with radio.
2. If the first start the program and then turn on flex, after calibration in the left window radio is available, the program works, but in 20-30 seconds loses connection.
There is a crash programm and the mistake in a window jumps out - http://imagizer.imageshack.com/img903/786/3htpRr.png but restart doesn't help!!!
 Dumping on factory installations doesn't help. Downgrade too it is impossible to make.

Chris DL5NAM

check IP of PC and check IP of Flex -  i think they are in different network. Is the PC connected to the router where the Flex is also connected? [DHCP of PC is ON or OFF?]

Dudley-WA5QPZ

ALEX

check IP of PC and check IP of Flex - I am check, the radio and PC in own network/
Program work, but only 20-30 second

ALEX

 Dudley - WA5QPZ, - so if it worked before should work now
yes it work but 20-30 second
I am check on 3 difrent PC (win 7 32 bit, win 8, win 10) - same, 20-30 second work

EA4GLI

I am sure you have checked, but is the power supply providing the right voltage? Once one of my kids decided to turn the voltage down on the PSU and it drove me nuts because the Flex wouldn't boot up completely. Getting the voltage back to 14v solved it. I hope you find the problem and fix it.

ALEX

the power supply is Ok/
All work before update fine!

EA4GLI

opening a ticket with help desk seems your best option at this point. I read yesterday that there is a known issue of you have more than 45 profiles...

Tim - W4TME

We are working this issue via the HelpDesk. If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.