Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Smart Cat 1.6.17 Com port problems
Steven Cook
Member
0
Comments
-
Hi Steve,
I use DDUtil, SDR-Bridge and CW Skimmer and everything is working fine. So I didn't look at CAT until reading your message. Also running on Win10 and my PC uses a solid state drive.
I have a similar error here but on 9 /19 pair and 10/20 pair. If you "hover" over the "error" button you may get the same message:
I get the same messages in device manager.
But I noticed COM9 appears twice in the port list. Which is different that your scenario
Using the log option the test function is working and communicating with the radio. Freq data it returned from the radio
It doesn't appear that I'm using Com9 or Com10 (i.e. no log data displayed). I do see log data on the TCP port for DDUTil .
Again, none of this is affecting the operation that I can tell but I'd like to fix it eventually. I only operate CW so I haven't tried adding more COM ports.
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
1 -
I had the same issue. I uninstalled SSDR and rebooted before installing 1.6. I think the SSDR uninstaller did not remove the Flex VSP driver. Once I uninstalled the Flex VSP driver, rebooted, and re-installed it, CAT started working.
It's typically located here
C:Program FilesFlexRadio SystemsSmartSDR v1.6.1764-bit DriversVSP
0 -
If those ports were imported into the new 1.6 left over from 1.5, it may help to delete them using the CAT application and recreate them. If that doesn't help, check device manager and tell it to show all hidden ports/devices. You might have a phantom port left over that didn't get deleted correctly. I had this problem and a delete and re-install fixed it. It created a port 9/109 combo that I could the. define as my Winkey port. Ken - NM9P 6500 V.1.6.17 Win 101
-
Ken is on the right track. These are ports from 1.5 that for some reason did not get converted properly for some reason. You can try removing teh ports using this HD article: https://helpdesk.flexradio.com/hc/en-us/articles/200883925-Removing-Hidden-or-Ghosted-Com-ports
Remove the "ghosted" and all other FlexRadio ports. Then reboot the PC and re-add them1 -
Hi Tim & Ken,
UPDATE -- In my case I deleted COM9 and COM10 using the new CAT program. The corresponding ports in device manager vanished. The only remaining port currently is the TCP port.
At that point (and without rebooting yet) I started up DDUTil and SSDR and SDR-Bridge and CWS.
All are working fine with only the TCP port.
I don't appear to need the serial ports.
I thought it would be a good test to see if I could recreate one anyway. I get the error below but I haven't rebooted the PC yet so could be it.
Will try rebooting later to see if that makes a difference. Any other tips?
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
0 -
Thanks I will try when I get home0
-
I make it a habit always to reboot after monkeying with serial ports and audio ports through device manager, etc. it may not be necessary, but it couldn't hurt! You may still have some phantom ports hiding in the background. Look for Tim's post about removing them. It has saved my bacon several times. I'll defer to Tim for any other comment.1
-
UPDATE -- tried rebooting, tried deleting hidden VSP ports using the commands noted above, rebooted a few more times. Stopped and restarted CAT, repeated process, rebooted....
Get the same error as before when trying to create a new port.
I don't seem to need a serial port so this is not a show stopper.
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
0 -
I got the same message (has COM# open which is needed by this port) when I upgraded. This may have been a severe solution, but I uninstalled the FlexVSP. That broke CAT and it recommended reinstalling SSDR, which I uninstalled and reinstalled and it fixed things.0
-
Same here, only I didn't uninstall SSDR when it recommended to do so. I just rebooted and reinstalled Flex VSP.
0 -
Steve,
What was the process you used to reinstall Flex VSP?
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
0 -
I posted it several comments up. Just run the exe in the VSP directory. If you uninstalled the Flex VSP, reboot the PC before installing it again. Expect no messages after running it, whether it worked or not.
It's typically located here
C:Program FilesFlexRadio SystemsSmartSDR v1.6.1764-bit DriversVSP
0 -
You have ghosted com ports that are causing problems. Removing them is easier and safer than uninstalling the FlexVSP driver, which as port of the uninstall, removes all FlexVSP ports. Use this procedure to get rid of ghosted com ports. https://helpdesk.flexradio.com/hc/en-us/articles/200883925-Removing-Hidden-or-Ghosted-Com-ports0
-
Steve & Tim,
UPDATE -- There didn't appear to be any ghosted com ports in my case.
Here is what I did that worked. Basically it is what Steve suggested.
Stopped all Flex related programs CAT, SSDR, DDUtil, etc
Using control panel, I removed VSP V1.0.1 (unless I wrote it down wrong, this looks like it may be the old version? )
Rebooted the PC
Re-installed the driver, using this link since my PC is Win10 64 bit.
C:Program FilesFlexRadio SystemsSmartSDR v1.6.1764-bit DriversVSP
Noticed the version is now 1.0.2
Started up CAT and added a port Com10 / 110
No errors, started up all of my Flex related software (DDUtil, SSDR, SDR-Bridge, CW skimmer)
and everything seems to work,
Then did a test on the new CAT port Com10 using the LOG option and tested using FA;. Freq date returned as expected.
Steve,
You can want to check the version of your FlexVSP to see if it is the old or new version.
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
0 -
Ahhhhh. Now that is interesting. We did a FlexVSP update a long time ago. It was not an automatic upgrade; it required a manual uninstall prior to installing SmartSDR to get it updated. I suspect you may have inadvertently missed that. Thanks for letting me know this happened. I'll see if there is a way to trap this condition. Thanks Al.0
-
Tim,
I tried searching for the correct version number of FlexVSP in the changelog and release notes.
I wanted to see if my guess about the new version being 1.0.2 is correct and that the previous version was 1.0.1
Can you point me to where the VSP versions are documented or confirm my assumptions?
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win10
0 -
I've always uninstalled SSDR prior to installing a new version. I even removed any stray directories. I have no idea what version of VSP was installed before. I've run into VSP strangeness before, so this isn't the first time I've had to manually remove and reinstall. I'm 100% sure it's the new one now.
0 -
Tim,
That could be the scenario. I have been doing my SSDR updates without un-installing the previous version. As long as I keep my shortcuts straight there has never been a problem. So I would have missed any VSP update that required an un-install.
There may be others with this same process. So if my notation on the version numbers is correct it is easy to detect and fix.
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6700 - HW.................... V 1.6.17.74
SSDR / DAX / CAT...... V 1.6.17.156
Win100 -
1.0.2 is the latest version. It is best to handle this as part of the installation process. I just wrote up a defect report on it.0
-
I removed a ghosted com port. Then uninstall Flex VSP 1.0.2. Rebooted the PC. I was able to successfully install cat V 1.6.17. No errors0
Leave a Comment
Categories
- All Categories
- 260 Community Topics
- 2.1K New Ideas
- 538 The Flea Market
- 7.6K Software
- 6K SmartSDR for Windows
- 139 SmartSDR for Maestro and M models
- 368 SmartSDR for Mac
- 242 SmartSDR for iOS
- 226 SmartSDR CAT
- 175 DAX
- 345 SmartSDR API
- 8.8K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 44 FLEX-8000 Signature Series
- 859 Maestro
- 45 FlexControl
- 849 FLEX Series (Legacy) Radios
- 807 Genius Products
- 424 Power Genius XL Amplifier
- 262 Tuner Genius XL
- 87 Antenna Genius
- 227 Shack Infrastructure
- 153 Networking
- 377 Remote Operation (SmartLink)
- 130 Contesting
- 639 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 878 Third-Party Software