Flex Control driver will not load at all

James Del Principe

Using a Flex 6500 - SW 1.4.16.  My Flex control, which had been working has quit. I followed the procedures, "How to Manually reinstall a PowerSDR Flex Control" and "Removing Hidden or "Ghosted" Com Ports" several times. I had done these procedures previously - restored the Flex Control - and had no trouble with them so I am familiar doing it.

The driver "Flex Control USB Control Knob (com xx)" never loads. Of course, in settings, the Flex Control is greyed out.

Using device manager, I have checked the com ports and there are no conflicts.

Flex Radio Virtual Serial Ports com14, com15, com4 and com5 show up just fine.

In Step #8, Plug the Flex Control into a USB port, it never recognizes the device.

The radio works just fine otherwise. Only the Flex control refuses to work. Any thoughts or suggestions?           73, Jim

Bill Turner

Here's something that might help. My Flex Control had been working perfectly until I rearranged my desk and moved my computer from one side to the other. All of a sudden, no Flex Control. I tried everything: reinstalling SSDR, com port assignments, everything short of reinstalling Windows. Then I found a short statement in the manual which fixed the problem. Once you install Flex Control you must ALWAYS plug its USB plug into the same USB port on the computer. Voila! Problem fixed.

This may not be your problem, but it is something to keep in mind. Hope this helps.

73, Bill W6WRT

Tim - W4TME

If the problem persists, I recommend that you open a HelpDesk support ticket (http://helpdesk.flexradio.com) so we can investigate further one on one.

James Del Principe

Bill, thanks for the reply. I did try that but also the driver for the Flex control does not load.

Tim, I just opened a ticket for this. Many thanks for the fast reply.   73, Jim

James Del Principe

Tim, is there a time we can discuss this?    I am at wits end, having tried your procedures several times. Many Thanks, Jim

Tim - W4TME

Jim - Please submit a HelpDesk support ticket so we can do personal one-on-one support with you.

James Del Principe

Tim, I submitted a Help Desk support ticket last night and again just now. I hope this helps. Let me know if you did not receive them. Thanks, Jim

Tim - W4TME

There are no new tickets in our queue submitted under your account.  Did you log on to the HelpDesk web page and submit your request?

James Del Principe

Yes, Tim. I have done that twice now. Once last night and once today.  Not sure what went wrong. I will try again.       Jim

Tim - W4TME

I see your ticket now in the queue.  We'll be with you shortly.

James Del Principe

Tim, I wanted to follow up to close the loop and let you know what the problem was. It turned out to be a defective USB port. Once I resolved that, it worked just fine.   Very Best, Jim