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Dax driver error with Vista 64 bit - not an upgrade

Rick  WN2C
Rick WN2C Member ✭✭
I have just received my 6300 about a week ago. I have been having probelems get the DAX audio working. I am running 1.4.16 and getting driver error message

DAX Driver Error
An error has occurred while trying to open a DAX sound device. The following fault conditions may apply:

- The DAX driver may not be properly installed
- Another application has exclusive use of a Reserved DAX sound device
- The DAX sound device may have been manually disabled

If this problem persists, please submit a HelpDesk support request (http://helpdesk.flexradio.com) for technical assistance.

Now I have a help ticket in and have spoke with Dudley, but so far all the suggestions he has given me has not worked. I have uninstalled and re-installed drivers, rebooted computer, removed flex software and re-installed 3 times.  Getting frustrated and about ready to send it back.

Harry WN2C



  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    If Dudley is assisting you, you are getting the best advice and recommended troubleshooting tips possible.  These issues are almost always file/folder permissions issues or third-party programs that prevent the driver installer for working properly and not a systemic issue with the driver itself.  These can be very difficult issues to troubleshoot and a successful result is not always assured.
  • Andrew VK5CV
    Andrew VK5CV Member ✭✭
    edited February 2017
    Rick I found getting Vista to work on PSDR took a lot of time and effort. Win 7 was a piece of cake.
  • Rick  WN2C
    Rick WN2C Member ✭✭
    edited May 2018
    So Andrew, tell me what you did to get this software running with Vista? So far I have not been able to get DAX working. Was thinking I might put in a different sound card and shut down the on board card.
  • Andrew VK5CV
    Andrew VK5CV Member ✭✭
    edited November 2015
    It was a long time ago in a universe before SSDR when I got one of the first Flex1500s.
    Vista had to be beaten into submission at every step, mostly with sound drivers but finally I won.
    An upgrade to Windows 7 and everything just worked. 
    Ditch Vista. Get 7 or even 8.1 and 10. That should solve your problems.
  • W8GAZ
    W8GAZ Member
    edited September 2015
    I had this problem with windows 10.  I did the following. Uninstalled 1.4.16. and DAX drivers. using Windows programs from Control Panel. Plugged a line cord into the audio input and told the Gigabyte Audio panel it was a line input. Didn't plug the other end of the cord into anything. Reinstalled 1.4.16 with all drivers. Everything works now. I don't know if the line cord did anything but remember seeing something about this conflict. Good Luck 73 W8gaz zzzzzzzzzzzzzzz.

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