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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
New 6500 - no receive - transmit fine
James Del Principe
Member ✭✭✭
Just set up 6500 out of box. It transmits full power to dummy load or antennas (100 W & low SWR) but will not receive on any band. Acts like antenna is not connected. Made sure it was configured for ant 1, connected to ant 1 and then tried ant 2 connected to ant 2. My other radios work fine so ant system is OK. Cables OK. Flex display is good. Tried "Settings/Radio Setup" and this forum. Any thoughts? Config issue? 73, Jim
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Comments
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Hi Jim
Is the panadapter showing no receive as well?
73
Steve
K9ZW
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Do you see any signals on the panoramic display or is it a flat line?0
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Can you confirm that RXA or XVTR is not selected in the slice "flag"? That's bitten me. It's the blue text for receive, the red text for transmit antenna. Somewhat hard to see.0
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Jim, I see no signal on either window, 20M or 75M. George, I checked the blue text for both frequencies and they are both set for ant 1. I still feel it is a configuration issue as this is the first day of operation. Had just set up this AM. I'm not new to radio - 52 yrs a ham and a commercial GROL.....46 years of electronic service; but this has me frustrated. Many thanks for taking time to help. 73, Jim0
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I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution. If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
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Thanks, Tim. I'm new to this forum and to Flex. Will the official Help Desk response be posted here or to my E-mail? Jim0
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They will respond to your email after you fill out the help desk ticket at the link that Tim provided.
Have you toggled the "Remote" button in the top-right corner?0 -
James - you should have just gotten an e-mail from our HelpDesk.0
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Hi Robert. Yes, I tried to toggle the 'remote' button. It switches the sound off and on but has no effect upon the received signal nor on the display. There are no signals reaching the receiver internally. The antenna connections are verified good, however, and, of course it transmits just fine. Jim0
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Resolution in process. This ended up being a hardware related and not a configuration issue .0
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