Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

v1.4.16 won't load

K9SO
K9SO Member ✭✭
edited March 2017 in FLEX-6000 Signature Series
very briefly you loaded a v1.4.14. I loaded that and everything worked fine. For the first time I actually had a working NR feature.

I loaded v1.4.16 and while it loads fine, during the radio update I get the error message "This SmartSDR version is incompatible with the selected radio's model"

I have a brand new out of the box 6500. Hardware version 1.3.55. Reverts to sw 1.4.3.132 where the NR does not work at all.

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    I converted your post to a HelpDesk support ticket for expedited resolution
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Corrupted firmware is suspected to be the culprit.  Radio recovered via a HelpDesk support session.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories