Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Troubleshooting & Resolutions
Bill -VA3WTB
Member ✭✭✭
Hi all. This thread is for problems and questions. And answers.
I will begin filling this thread as time goes on, If I miss something please post.
I will begin filling this thread as time goes on, If I miss something please post.
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Comments
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I thought this entire list is for problems, questions, and responses. Am I missing something? Not sure why this post is necessary...but, I guess it's ok.0
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I am closing this post and marking it as Not Planned.. First off, as K2MC points out, the essence of the community is for users to create posts related to specific topics that can be questions, ideas, praise or problems. The post title is specific to the topic at hand and the resulting follow up comments are supposed to be directly related to the post topic. Having a generic "Troubleshooting and Resolutions" post, while the intention may be admirable, the implementation in the community using a generic topic is not. Second, there is no way to keep information organized where it is useful. I receive feedback from community members all the time about how they have difficulty distilling the useful information in a post when the replies are numerous and off topic.
For these reasons, FlexRadio is not advocating a generic type of troubleshooting topic on the community. If you cannot find an answer to your problem, I highly recommend that you submit a HelpDesk support ticket to receive direct, one-on-one technical support directly from FlexRadio Systems. Opening a HelpDesk support ticket will ensure our highest level of customer service we can provide. For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...
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