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SmartSDR crashing on shutdown

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Don WB3FTQ
Don WB3FTQ Member ✭✭
edited March 2017 in FLEX-6000 Signature Series
radio: 6500 SmartSDR v1.3.8 Dell Precision 490 Xeon CPU E5345 CPU spd 2.27GHz OS windows XP Pro (i know, it's no longer supported)

for the past 2 wks whenever i shut SmartSDR down it crashes in that i get all kinds of exception errors. radio appears to be working fine. i have shut down all power, reset radio to factory defaults and reloaded SmartSDR. when i start SmartSDR it's like it has reverted to the first time i ran it however it works just fine, usually, after i load whatever profile i want. i have captured a screen shot of the error messages but i don't see any way to attach them to this post.
the PC is 9 yrs old this year and i have had some issues with it lately so that may be the problem in which case i will upgrade to new PC/OS but i want to be sure it isn't the radio itself. BTW the messages i get are "An unhandled error has occurred. Object reference not set to an instance of an object". thanks
WB3FTQ

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
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    I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
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    The issue is resolved.  The SmartSDR for Windows app configuration file was corrupted.  Deleting it so a new default one could be created resolved the issue.

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