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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.8.20 and the SmartSDR v3.8.20 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Problem with initial 6300 update...
Dave
Member ✭✭
After unboxing my 6300 and clicking on the transceiver on the left side of the screen, it tells me I need to update. Soi click on update and everything goes fine until the very end. The green progress bar is all green and it still shows "update" and appears to be hung. Does respond to power switch or smartsdr. Any ideas anyone?
0
Comments
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Start with a reset...Then download a fresh install and try again. Is the 6300 directly connected to your router?0
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David - there are some troubleshooting suggestions in the Release Notes. Occasionally the radio will not reboot completely from a firware upgrade.
Pull the power from the radio, reconnect the power cable and then power it back on (this is known as a "cold"boot).
If that does not resolve the issue, then submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number. For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp... Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.0 -
Thanks guys, a cold boot solved the problem... Whew! Had me concerned!2
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