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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
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Tuning Issues

Steve - N4TTY
Steve - N4TTY Member
edited September 2018 in FLEX-6000 Signature Series
My 6700 seems to fail when using the ATU after having just come back from the PEN modification.  Before the 'update' it always seemed to tune up just fine with maybe a 1 out of a 100 failure rate.  Now it seems to fail 90 percent of the time.  While the radio was gone no changes were made to any coax or antenna connections.  They just sat there waiting for the radio to be returned.

Anyone else seeing this issue?

Comments

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2018

    What kind of antenna are you using? Never, ever had a problem with my radio tuner but I am using a balanced antenna with a choke BALUN. Often, such problems are due to excessive RF in the shack. A problem that seems to plague many Flex owners.


    Jim, K6QE

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Steve - Based on the description of your issue, additional information is going to be needed to address it so please submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number.  

    For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.  Make sure to include your radio's serial number. please enter a HelpDesk ticket.

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