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Using teamveiwer 9 to remote Flex 3000

HI I am using teamveiwer 9 to remote Flex 3000 and it always worked in the past version, but now I can't start the audio session remotely from my laptop, the setting is grayed out on the desktop to the laptop, but go into the shack and it is there, unmute it and it works, is this a sercuity setting?

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