Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.19 and the SmartSDR v3.8.19 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Unable to submit a pre-sales help desk request

Barry N1EU
Barry N1EU Member ✭✭
edited March 2018 in FLEX-6000 Signature Series
The submission form at http://helpdesk.flexradio.com/hc/en-us/requests/new will not accept a "Pre-Sales Inquiries" Ticket Type for Flex 6300 without providing a valid serial number, which is a required field.  Suggest that the Web form be programmed such that serial number is NOT a required field for Pre-Sales Inquiries.  Otherwise, it seems pretty much impossible to actually submit a pre-sales inquiry.

Comments

  • KY6LA_Howard
    KY6LA_Howard Member ✭✭✭
    edited January 2017
    U probably should submit it to sales
  • Dudley-WA5QPZ
    Dudley-WA5QPZ Inactive Employee
    edited March 2018
    Barry, 

    Try None for the serial number,  but maybe a little hic-up in the pre-sales form.  Email me direct ,  I'll help get your question answered. 
  • Barry N1EU
    Barry N1EU Member ✭✭
    edited February 2017
    Dudley, email to your QRZ email address bounces  ;-)
  • Al K0VM
    Al K0VM Member ✭✭✭
    edited November 2017
    try.. dudley (at) flex-radio (dot) com

    AL, K0VM

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Barry - The instruction below the serial number field state:

    "Enter the serial number of your FlexRadio SDR including the dashes (Enter "None" if not applicable)"

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories