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Unable to submit a pre-sales help desk request

Barry N1EU
Barry N1EU Member ✭✭
edited March 2018 in FLEX-6000 Signature Series
The submission form at http://helpdesk.flexradio.com/hc/en-us/requests/new will not accept a "Pre-Sales Inquiries" Ticket Type for Flex 6300 without providing a valid serial number, which is a required field.  Suggest that the Web form be programmed such that serial number is NOT a required field for Pre-Sales Inquiries.  Otherwise, it seems pretty much impossible to actually submit a pre-sales inquiry.

Comments

  • KY6LA_Howard
    KY6LA_Howard Member ✭✭✭
    edited January 2017
    U probably should submit it to sales
  • Dudley-WA5QPZ
    Dudley-WA5QPZ Inactive Employee
    edited March 2018
    Barry, 

    Try None for the serial number,  but maybe a little hic-up in the pre-sales form.  Email me direct ,  I'll help get your question answered. 
  • Barry N1EU
    Barry N1EU Member ✭✭
    edited February 2017
    Dudley, email to your QRZ email address bounces  ;-)
  • Al K0VM
    Al K0VM Member ✭✭✭
    edited November 2017
    try.. dudley (at) flex-radio (dot) com

    AL, K0VM

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Barry - The instruction below the serial number field state:

    "Enter the serial number of your FlexRadio SDR including the dashes (Enter "None" if not applicable)"

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