SmartSDR CAT not installing - getting the "installer was interrupted before..." msg.

Ed_NZ1Q

A much faster PC arrived at the shack yesterday, but a bit older. Pentium D (dual core circa 2005-2008) running Win 7 64bit Home premium, with 2GB ram, Radeon 6600 video card. Unfortunately, since this pc was given to me as is, I don't know its history. Nothing was loaded on the machine except Viper antivirus software. All software is updated.

I've successfully loaded SmartSDR CAT on 5 other machines (XP to WIN 7) and did not encoulter "The installer was interrupted before SmartSDR CAT could be installed"  problem.  This is also the error msg in and a similar issue  to an earlier thread:

https://community.flexradio.com/flexradio/topics/smartsdr_cat_will_not_install?topic-reply-list%5Bse...

However, in my case I had never installed SmartSDR CAT before so there was nothing to uninstall. I just got this error screen on the first attempt.

I have tried:

Many attempts to reload it over two days - same error msg.
Uninstalled SmartSDR and reloaded, no help.
Redownloaded the SmartSDR and CAT software - tried again.
Disabled all non Microsoft processes from running.
Disabled the firewall and antivirus SW.
Tried loading SmartSDR CAT in compatibility mode (right click - Troubleshoot Compatibility)

Any other suggestions? Has anyone else seen this?

Chris DL5NAM

Cant understand: you spent a lot of money for a highend TRX - no money left for modern PC ?

Ed_NZ1Q

Tnx Chris.  You're not married?

George KF2T

Have you tried installing with Administrator privileges?

Ed_NZ1Q

Ok, I double checked that. I'm in the Admin account.

George KF2T

Not just the Admin account, but with Admin privileges, too. #(*&(@! Windows.

Greg

I "ALWAYS" have this problem on my Win8 computer. Never happens on my Win7 systems. Running as admin.....etc. If I am lucky it may only take 50 attempts then out of nowhere...it installs. The last time I think took over 100 attempts. Unable to isolate the cause and not much help is available to resolve it. I dred updating that computer with each new version of SSDR/SmartCat but I have to. GL Greg

Tim - W4TME

I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.