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Error DAX driver installation

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iz7auh
iz7auh Member ✭✭✭
edited June 2020 in SmartSDR for Windows
Gm Guys,
I unistall SSDR 1.024 SCAT, after reboot without a Driver Signature Fucjtion on Windows 8, I make new installation of SSDR 1.1 but I have an error for DAX Driver Installation looking screenshot image in attach


why?


Comments

  • W1RE
    W1RE Member
    edited October 2018
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    This also happened to me.  I reboot the radio, uninstalled all existing SmartSDR software under control panel then I re-installed and it worked okay (error free).

     - Bob, W1RE

  • Jerry W2TXB
    Jerry W2TXB Member ✭✭
    edited February 2017
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    I received the same error message, rebooted the radio and reinstalled the update. So far, so good. The most difficulty I experienced was looking for the DAX selection in the pull down menu (was below BAL in 1.0), but found it to the right. Duh. ;)

    I did not remove the 1.0 SSDR software... maybe I should have.

    I will be doing the installation all over again next week when the new SSD arrives; at that time, I will do a fresh installation of Windoze 7 and the Flex stuff.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Options
    Did you manually close the DAX Control Panel that is running in the Task Bar before you installed SmartSDR v1.1?  If not, that can keep the new drivers from loading properly.  See item #2 in the Known Issues, Caveats and Limitations section of the SmartSDR v1.1 Release Notes for more information.

  • L.Kubis
    L.Kubis Member ✭✭
    edited August 2019
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    Same thing happened to me too. I had to do an Uninstall and then reinstall of V1.1.

    I noticed that the selection box for DAX RX Audio #1 was a dark grey instead of Blue and non-responsive when selected.

    After the re-install, it was selectable and turned Blue like it should,  I was then able to get audio.

    Apparently the driver didn't load.

    Lloyd

    VE3ERQ

  • iz7auh
    iz7auh Member ✭✭✭
    edited March 2014
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    Many tnx to all, I have a serius problem with SmartCAT now, I want to try to format my machine and tried again, because no chanche to resolve at moment and I have out tou use my flex :((((
  • Jerry W2TXB
    Jerry W2TXB Member ✭✭
    edited December 2016
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    I believe I did, unless there was something else I needed to close or delete.
  • N4TTY
    N4TTY Member ✭✭
    edited June 2020
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    I got this error on my first install of 1.1.0 as well, and sure enough DAX didn't work when trying to use it with FLDigi.  I had closed the running DAX before the installation.  So I tried uninstalling everything (even got a message about uninstalling DAX drivers) and then rebooting the machine.

    Then reinstalled 1.1.0.  I got the same error message.  I'm guessing I need a help desk ticket unless someone can suggest something else I can try.

    Steve G./N4TTY
  • K1UO Larry
    K1UO Larry Member ✭✭✭
    edited December 2016
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    Steve,  I had the same thing happen to me...(running W7/64)  I actually did a search of the HD for anything DAX and deleted all or I should say all it would let me.  Also Uninstalled and/or deleted all instances of Ver 1.1 and CAT,  Rebooted the computer after that and then tried reloading everything related to V1.1 and CAT back onto my machine.  That time there were no DAX conflicts and all is running smoothly.

    regards
    Larry  K1UO
  • Ken - NM9P
    Ken - NM9P Member ✭✭✭
    edited December 2016
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    There is a difference between closing the DAX control panel and closing the whole application.  Some may think it is closed because it is not on the task bar, but it can still remain open, but hidden.  But I would recommend totally uninstalling all three aps and rebooting the computer before installation.  It is just cleaner that way and it won't be there to interfere with the updates.

    I have seen some software that needed a reboot before uninstall, then another after uninstall before things went cleanly.  .... Windows....gotta love it.
  • N4TTY
    N4TTY Member ✭✭
    edited February 2014
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    I didn't just close the window, I selected 'Exit' from the right-click popup!  Is that not exiting the application.  And after uninstalling the failed 1.1.0 install I rebooted, noted no DAX running from Task Manager and then tried re-installing.  Same DAX error.  Any more ideas?
  • W1RE
    W1RE Member
    edited February 2014
    Options

    Yes, give this a try.


    When you launch the 1.1.0 installer move the installer window to one corner of your screen and watch for two Install Bronze Bear driver popup windows (they can be hidden underneath the main install window).  Click OK quickly.  If you don't the install times out and you get the error you are experiencing.

     - Bob, W1RE

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Options
    We are chasing down this problem.  One issue could be that one of the DAX drivers was designated as one of the default sound devices and it did not get updated / installed properly.  If you have this problem, please open up a support HelpDesk ticket
  • N7BCP
    N7BCP Member ✭✭
    edited July 2017
    Options
    same issue - just submitted a help desk request.

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