W10 1803 Update 4/30/18

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  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
A bit of a problem, but not unexpected.
     Here's what I did:
Uninstalled two previous versions of SSDR, .30 and .32 (using IOBit Uninstaller).
dwnlded and installed W10/1803. upon restart, received the  expected (sort of) error with DAX.
I then re-installed .33 over the existing .33 still in the machine, with the radio off. Restarted machine agn., and all returned to normal, with the exception that I had to "re-aim" the external program(s) to the proper sound devices (WSJT-X, etc). Everything seemed to settle down after the relatively minor inconveniences.
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Jim KJ7S

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Posted 7 months ago

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Larry Davis

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yes i force the update but on them big update i fine if you uninstall the flex software do the update then reinstall no problems
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Jay / NO5J

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I forced the 1803 update this afternoon too. I did a really sloppy clean removal of SmartSDR, and suffered some DAX issues after reinstalling SmartSDR, Don't get sloppy, do a clean removal of SmartSDR, maybe even polish things after the removal and you will probably have no DAX issues. SmartCAT problems were non-existant.
Before the removal it might help, if you deselect any DAX selections in SmartSDR, and in the DAX Control Panel, then add the selections back after you successfully reinstall SmartSDR. Other than the operator glitches this update was no more difficult than the other Win10 updates.

#FlexRadio IRC chat

   73, Jay - NO5J

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WA2SQQ

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So Jay, to save some time would you say that an uninstall of Flex software, using iObot is thorough enough? Has anyone ever compared its uninstall to the manual one?
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Jay / NO5J

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I haven't compared, mine are always manual clean reinstalls, using the procedure described in the article on the Zen Desk. Do them often enough, and they don't take very long. I usually only go to that much trouble only after an update breaks things.
Do It sloppy, like I did today, and they take a little longer.

#FlexRadio IRC chat

   73, Jay - NO5J

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Steven Linley

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Can you send me a link to IO bit uninstaller?
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kd5foy

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google is your friend.
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WA2SQQ

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I just saw Tim's alert on the pending 1803 update. I wish I saw this last night. This morning I just loaded the latest Flex version on a new PC I'm using with my Flex 6500. Fresh install of Win 10 PRO that shows ver 1709.  Assuming Tim is listening, I'm assuming I should uninstall the current version according to the last part of his procedure. Question 1, is the Windows uninstall sufficient, or should I use Revo? Next, request the 1803 update, say a prayer and pull the trigger. Reinstall the latest version, hope and pray!
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Tim - W4TME, Customer Experience Manager

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If DAX is working properly, uninstalling Windows with removing DAX on the last and latest install should be fine.  Uninstallers like Revo are only needed after DAX is hosed up and the uninstaller fails.
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WA2SQQ

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Tim DAX is working fine under 1709. You stated, " uninstalling Windows with removing DAX on the last and latest install should be fine." I presume you mean uninstalling using the Windows uninstaller ... right? Since it's a new clean install. I'm thinking to install by backup (before the Flex install) , see if I can get 1803, than install the Flex software directly into 1803. That should eliminate the possibility of problems related to the update process.
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Tim - W4TME, Customer Experience Manager

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It should have read...

If DAX is working properly, uninstalling all versions of SmartSDR and removing DAX on the last and latest install should be fine.  Uninstallers like Revo are only needed after DAX is hosed up and the uninstaller fails.
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Jim K4JAF

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I followed Tim instructions, let Win 10 upgrade do its thing, reinstalled Flex .33 and all is fine.  Only thing I had to do was reassign the Dax Audio RX 1 and Dax Audio TX for my Rtty Soundcard choices.  Smooth as silk upgrade.  
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Jim KJ7S

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Al / NN4ZZ

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Question - if you are running 1709 and have your update settings configured to let you to delay 1803 for a long time ( e.g. SIX MONTHS, a year, etc ), what is the downside of just not installing 1803?

Or asked another way, if you are not interested in the new features in 1803, why install it now?

Is it reasonable to think that another update may become available that doesn’t impact DAX.

Regards, Al / NN4ZZ
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Tim - W4TME, Customer Experience Manager

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This is a good question.  The answer probably has to do with stability.  Some people wait for a few months to let the more grievous of defects get fixed before jumping ship. Others are fearless and jump into the muddy water without knowing how deep the water really is ;-)

I, on the other hand, have no choice.  My work/test machine will be upgraded later this week to support the new OS level.
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Frank WA3NHK

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Tim.....I'm lazy.  I've blocked the update for now.  Rather than go thru the uninstall process that you've described is there any sense in just sitting tight at my current windows version on the assumption that there will be an SSDR update that mitigates this problem?

73....Frank

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Jim KJ7S

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True that Tim and thanks for the reminders of complete uninstall/restart/install. I generally use IOBit stuff to take care of a lot of the 'maintenance' on the machine as it seems to do a good job and doesn't need a whole bag of 'Computer Science Cookies' to get it done hihi.  The last time I did a complete uninstall, including the manual 'RegEdit', was a pain I don't care to repeat too often.
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Tim - W4TME, Customer Experience Manager

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And there is the reason we will not publish a procedure that requires Windows "brain surgery" with a hatchet (Regedit).  It's just too easy to mess up and make your OS comatose.
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Rick Hadley - W0FG

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I know that Tim prefers the manual uninstall procedures, and I have no experience with IOBit, but I presume it's a lot like RevoPro, which I've been using for at least 2-3 years to do full, clean, uninstalls...not only of SSDR, but many other programs I've tried out and decide to part with.  It seems to keep the registry clean and re  Imoves all traces of whatever it's sicced' on, as long as you use the 'Advanced Scan' feature.  Like IOBit, it doesn't require much in the way of advanced computer knowledge.  At the moment, I'm letting 1803 download on this laptop, after cleaning off SSDR.  I did the same on the main shack desktop after getting the expected DAX error on the first attempt.  That one is working fine, at least for now.
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Chris DL5NAM

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I have nothing uninstalled before i start the W10 update. I only close before update  DAX and CAT.

After W10 update i fire up SSDR - not any problem. Nothing to reinstall here.

73 Chris
DL5NAM
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Steven G1XOW

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Chris, you are right.

The problem with SSDR vs W10 updates has always been to do with the fact that DAX and CAT get left active and running during the update process.

Simple fix: create yourself a quick batch file that terminates DAX and CAT processes as part of your normal close down routine. That way DAX and CAT are never left hanging. I did the opposite for start-up as well, as often I don't want them auto-starting for no good reason.

ps. no problem at all with PSDR vs W10-1803, been running it for about a month now.
(Edited)
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Robert Lonn

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This was very GOOD information. I updated all my Windows 10 computers last night to W10 1803... Took about an hour!! However I do not have any SSDR software or DAX loaded as I do not have a Flex 6600M yet,, but that ALL CHANGES on Wednesday when the UPS driver rings my doorbell to drop it off!!! :-) 

CQ,CQ,, WA6PHN,, Can You Hear Me Now!!! :-)

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KF3F

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Same here. Updated last night in anticipation of Wednesday's 6600 delivery.
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Robert Lonn

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So if we both turn on our 6600 radios on Wednesday, will the Earth Shift on its Axis by 3 deg due to the EMP being generated from our ham shacks???? :-)
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WA2SQQ

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So the logical Microsoft progression will be to follow 1803 with numerous fixes to problems we users submit, or should I say discover for Microsoft. After installing 1803, just curious how many will suspend any subsequent updates for as long as possible?
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W2PP

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OK, I followed the advice of one of the above posters, I made sure DAX and CAT were turned off, that is shut down.  I did NOT remove anything.  Forced the WIN 10 1803 update, all went well, no issues at all, phew.
Peter
W2PP
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Bob - G3WKW

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I agree I hated that DAX and CAT were always running and have always removed them from startup after every install. I use a bat file to start them and SSDR when needed. I only once had a problem with updates which was when updates occurred while DAX was loaded. Now I am more careful.
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Tim - W4TME, Customer Experience Manager

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Steve G1XOW, I believe I have answered this type of question previously for you.  If not I apologize in advance.

SmartSDR v1.x is feature complete.  Only serious software defects that affect the core operation of the radio that is deemed critical will be released as a  SmartSDR v1. maintenance version.

I recommend if you want to enjoy new features and all bug fixes, regardless of criticality, upgrade to v2.0 as +90% of our users have done already.
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Steven G1XOW

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Tim, thanks but I don't use any radio requiring SSDR now.

I was asking for those guys that do use v1.x. I guess they will ask why their software keeps getting hosed with every Windows update whilst FRS say its not a problem, yet at the same time actually fixing this "non-defect" in v2.2.

If what you mean when you say v1.x is "feature locked" when what you actually mean is that you will do nothing remedial to it, then you'd better come clean with the user base because that has never been stated publically.

(Edited)
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Tim - W4TME, Customer Experience Manager

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If what you mean when you say v1.x is "feature locked" when what you actually mean is that you will do nothing remedial to it, then you'd better come clean with the user base because that has never been stated publically.

This statement is patently false.  When SmatSDR v2 was distributed, we said this publically at that time and said it numerous times.  And it has been on our web page as official policy for at least 3 years.  http://www.flexradio.com/amateur-products/flex-6000-signature-series/smartsdr/  See the Upgrades tab.

I think the more accurate statement is that you didn't know.
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Steven G1XOW

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Tim, your link did not resolve but I found it anyway.

  • Each major version of SmartSDR comes with free updates and maintenance releases for the life of that major release.
  • After a new major version of SmartSDR is released, maintenance releases (critical bug fixes) for the previous major version will be provided free of charge on an as determined basis. No new additional features will be provided for previous major releases."
Nothing in there contradicts my understanding at all. Moreover it states that critical bug fixes will in fact continue to be provided free of charge. Clearly no longer your intention so maybe you need to rewrite this marketing spin in plain English simply as "Version 1.xx is dead, you must buy v2 to get bug fixes and updates".

ttfn
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WW1SS - Steve

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  • (critical bug fixes) for the previous major version will be provided free of charge on an as determined basis.


  • 1.x.x. is a major version and they will do bug fixes
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Michael Coslo

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I've had Windows update issues with DAX and Cat turned off. 
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Tom N5MOA

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I did what I have done on the past win10 updates. Shut down DAX and CAT and upgraded. No issues until this update.

DAX was forked up when I re-booted.

Uninstalled/reinstalled everything (several times), no change.
Used IObit (a couple of times), no change.
Used the HelpDeck article, How to Manually Re-Install DAX Drivers, DAX appears to be functioning (at least no driver error popups), but when I try to connect MMTTY or WSJT, it gives an error and can't find sound card.

Anyone have a hammer?
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WW1SS - Steve

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Update worked fine here on 2 machines
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Jim KJ7S

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As stated previously, when you get the Dax working, then you need to (more than likely) start the ouside software and re-selecr the proper sound device again.
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Matt NQ6N

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I've installed the April update on 2 out of 4  of the Windows 10 machines that I use with SmartSDR.  On one of them I closed SmartSDR CAT and DAX before doing the upgrade, on the other I did not. 

Fortunately both updates went smoothly and SmartSDR (and CAT and DAX) work just fine afterwords. Let's hope the other two go as smoothly. 
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Tim - W4TME, Customer Experience Manager

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What luck.  You should buy a lottery ticket today ;-)
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WA2SQQ

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I owe Tim a beer! Uninstalled according to Tim’s recommendations. I also removed two ghost ports. Update from 1709 to 1803 took 25 minutes. Installed the latest software for my 6500 and imported the profiles. Absolutely no problems. Did a backup using Acronis so I can easily go back, just in case. Thanks Tim!

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Tim - W4TME, Customer Experience Manager

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Make it a Red Bull.  I need the caffeine to be able to stay awake through these 14 hour days we're working to help folks out who have post-1803 issues.
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Robert Lonn

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This kind of support is a key reason I went with Flex and not Icom.. I have read that my HDSDR software controlling my Icom IC-R8600 wide band receiver  should have  stopped working after this Windows software update?? So this update has definitely caused issues. I have learned that uninstalling and re-installing software fixes this kind of problem, so fist I need to see if HDSDR is broken, and if it is try a few things, same for HRD Software...  But for now my 1 day old 6600M will keep me busy.. 

Robert
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W2PP

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I saw no issue at all with HRD.