SmartSDR 1.4 rx intermittent pauses

  • 5
  • Problem
  • Updated 5 years ago
  • In Progress

Random, 1-5 second pauses of RX - happens every few minutes.  System is a 3 core AMD, Windows7 32 bit.  Resource monitor shows no resource contention, there is plenty of free memory, no IO or network bottlenecks.  This is on a 6300 running one slice, in DIGI-U at 14076.

This happens regardless of system activity.  It just randomly freezes, clients consuming DAX see no audio, then it starts running again.

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Tim Lacy

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Posted 5 years ago

  • 5
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Tim - W4TME, Customer Experience Manager

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Official Response
We are trying to characterize this issue so I have a request.  If you are having a momentary freeze for less than 15 seconds (not a full disconnect) and you are NOT using a wireless link meaning the entire network patch is wired) please do the following and tell me if it makes a difference.  If your setup does not meet the conditions above, please hold your reports.  We need specific information to confirm a few assumptions we have on this issue.

1.) Open the DAX Control Panel and see if there are any channels enabled (button is yellow) but no slice is attached to it.

2.) If you have loaded SmartSDR on any other PC that connects to your network, DAX auto-loads at boot time.  Please check DAX on those PCs too.  You can prevent DAX and CAT from auto-loading at boot time by deleting the shortcut in the All Programs->Startup folder.  You will just have to start CAT and DAX manually usibg the program shortcut icons in All Programs->FlexRadio Systems->SmartSDR v1.4.0

3.) Let me know if you are using REMOTE audio or not.