• 1
  • Question
  • Updated 2 years ago
  • Answered
I came into the shack to find my computer in an apparent restart lockup.

Did a manual restart and got the "Windows has encountered a problem but we are fixing it and will restart when done" message. The progress window hit 100% and just sat there. Waited a long time (5min) and finally hit the power button and just did a power off/on restart.

All appeared normal until I opened SmartCAT and found I had gone from 8 or 10 setups to 2.

Not good. Uninstalled SMARTSDR, rebooted, reloaded SMARTSDR, still no joy.

Checked the Device Manager and all of my COM ports still appear there and say they are still assigned to FLEXRADIO but they don't show up in SMARTCAT. 

Is there a backup copy of the stuff from SmartCAT that is someplace I can bring back into operation?
In the past when I uninstalled SmartSDR and installed the latest version everything returned to normal. This has me scratching my head. Any ideas?
Thanks in advance.  Mike K7DD
Photo of Michael Baker

Michael Baker

  • 6 Posts
  • 0 Reply Likes
  • Frustraited

Posted 2 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9199 Posts
  • 3559 Reply Likes
Official Response
Here is what happened.  When you PC crashed, it corrupted the XML file that SmartCAT uses to define the port parameters it uses because it was not allowed to close gracefully.  The CAT ports you defined previously that are no longer shown in the CAT windows have for all intents an purposes have been lost.  When CAT restarted, it detected corrupted XML settings file a created a new default one with one CAT type port that uses a COM port and one that uses a TCP socket.

You have two choices.

Option 1 - reset you FlexVSP ports so that the ones you see in Device Manager that are not associated with the ports shown in the CAT display (called "orphaned ports") are deleted and then recreate your CAT ports.  This is easy to do.  Open SmartSDR CAT, place your mouse cursor over the REMOVE button and select the menu option Reset FlexVSP ports.  Now recreate your com ports.

Option 2 - you can open a HelpDesk support ticket and we can try to reassociate the FlexVSP ports that are orphaned in Device Manager with SmartSDR CAT by manually editing the CAT settings file.  This is not a complete recovery as if you had the ports associated with different slices or had set the CAT port parameter to something other than the defaults, we will not be able to recover those settings.

Really your best bet is Option 1.

The CAT settings file is located in %APPDATA%\FlexRadio Systems\CAT.settings