Shipping outlook.....

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  • Updated 7 months ago
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Please only answer if you work with or for Flex.

Ok batch 1 is being shipped now.... is there an rough guess to what order dates it will fulfill?

6400... thru approx. order date.
6400M... thru approx. order date.
6600... thru approx. order date.
6600M... thru approx. order date.

Second question, if and when is second batch expected to Austin?

This simple info will helps lot of people get off edge of seat........
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K5ROX

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Posted 7 months ago

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Doug

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Official Response
Maybe you missed this post from Gerald Youngblood the President a couple of days ago, let me paste it here for you

Some of this will be repetition but let me provide some clarity on the process.  
  1. All models are shipping.  We are invoicing and shipping every day.
  2. The factory builds in batches by model number for quality control and to maximize efficiency.  Unfortunately, the flow from the factory does not necessarily match the exact backlog order sequence.
  3. This means that some orders will ship out of sequence.
  4. The "M" models require significantly more hand labor than the non-M models thus throughput is lower on those models.
  5. We are working with the factory to more closely align with our model backlog sequence but there is a practical limit when dealing with a batch manufacturing process.
  6. We are adding more internal resources to handle the peak loading on operations due to the large order backlog.  
We thank you for your patience as we catch up with the backlog over the next few weeks.  Unless you have a specific problem with your order we request that you minimize calls and emails so that the team can focus on shipping radios.  

Thanks and 73,
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Gerald - K5SDR, Employee

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Official Response
@K5ROX

David,

I can clarify a few things relative to your questions but not all.  

We outsource manufacturing just like most companies (e.g. Apple, Dell, etc.) do these days.  Our contract manufacturing ("CM") partner is 1/4 mile from us in the same industrial complex so I can be there in less than a couple minutes.  Our partner builds products for many customers including some well known names.  We are one of their top revenue customers and are fortunate to have a very close working relationship.  

We provide our CM with a 12 month rolling forecast updated monthly that they use to plan materials procurement and production.  Technically there is no "second batch" because they are now building to our forecast.  However, we initially gave them a large build commitment before we announced the new radios, which quickly sold out.  We received a very large number of orders within the first few weeks of announcement that we are working through now.  Once we work through that initial backlog, the order date sequence will pick up momentum.  We expect to get a fairly constant flow from the factory until we catch up with the backlog.  

As stated previously, all models are shipping in volume.  As with any new product launch, there are learning curve issues that have to be worked out.  The biggest issue we are working through currently is to get the correct product mix from the factory to match our order sequence.  They are committed to working this issue with us and have already taken steps to do so.

For competitive reasons we will not provide more public information.  I will say that we are estimating that we can ship new radio orders before the end of April.  Today at the factory I saw PC boards that have gone through assembly and initial functional test that should go into final assemblies within that time frame.   The PCBs are built and tested well in advance of final assembly since they all have to come together at the same time in the correct mix.  

FlexRadio and our CM partner are working diligently to ship your radio as soon as we can.  It is in our mutual best interest to do so.  I respectfully request that everyone refrain from contacting us to ask "When will I get my x?" unless you think there is some problem with your order.  The communications volume (phone and email) is taking time away from team members who could actually use that time to improve shipment throughput.   

Thanks for your patience as we work through a very large backlog of orders.

73,
Gerald