Random Disconnect

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  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Radio randomly disconnects whether I am actively using or just left running.

Is this a bug or a feature?  

It's about time for an answer.  The last time I submitted a help ticket regarding the recording function I was told it was a "software issue".  That was over a year ago.  That route apparently doesn't work, so I'll post my discontent here.

How many people have to complain about the random disconnects before something gets done?
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W4KCN

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  • Pissed

Posted 1 year ago

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George Molnar, KF2T, Elmer

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Sorry to hear you're having trouble. I've been running my 6500 for pretty much 100% of the time for the last several years. It and my computer are both connected to the same switch. I use CAT6 cables of 2m length.

Can you provide some information about your network connection and operating system? What have you tried so far?
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W4KCN

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Ubiquiti 8 port 802.3af/at PoE+ switch in the shack that the Flex and SSDR computer is connected to via CAT6.  Router is an Ubiquiti EdgeRouter PRO.  

Windows 10 PRO.

What have I tried?  Well I've tried using the radio and leaving it on.  Sometimes it runs for days and other times it quits while using.
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Ria - N2RJ, Elmer

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With 2.0 it hasn’t happened to me in a long time.
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Bob Gerzoff, WK2Y

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Could it be outages from your network provider?  I am on Xfinity and I get dropouts, usually less than 30 seconds to a minute.  I would not have noticed except that the software I use to connect to work alerts me when it happens.  
73
Bob
WK2Y
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W4KCN

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1.11.12
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Doug K0DV

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My 6700 radio randomly shuts down completely.  It may do this every couple of days... usually within an hour of being turned on. Using 2.0.19.
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Ria - N2RJ, Elmer

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Doug, if that happens you need to open a help desk ticket. That is not normal and seems like a hardware problem. Almost seems like overheating.

Ria
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Doug K0DV

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Thanks... but I can leave it run all night more often and it will be fine in the morning. It just seems to do this within the first hour every other day or so.  One would think there would be more heat built up over the longer period. In any event, I'm going to be remote from Florida for several months and if I had to send it in, there would be no one home to hook it back up, so I must wait until I return to pursue a fix. 
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Ria - N2RJ, Elmer

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I don't know of anyone else who experiences this symptom.  Definitely sounds like hardware. If not overheating something else.

Ria
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Rich - N5ZC

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I've had my 6700 lock up every once in a while.

What happens more often than not is my entire computer will lock up.  This has been happening since I've had version 1.x and continues with 2.x

I have not narrowed the problem down to a specific program yet.  All I know is when I don't have DAX, CAT or SmartSDR running I don't have the lock up issue.

Rich - N5ZC
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Hojon Lee W1JAC

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To further muddy the waters! Flex-6500, V-1.11.12,Win 10 direct connect from computer to Flex,switched to connecting using my Netgear router still random connection problems?After
latest Win 10 update ,new problem. Screen locks up but radio continues to receive .Shut down 1.11,
restart (task Manager) works ok. Switch to my Ubuntu machine using Virtual Box and Win 7
Ultimate (updates disabled) every thing running normal so far! Hope this is helpful....
W1JAC
(Edited)
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W4KCN

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3 days.  3 lock ups.

Nicely done!
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Mike - VE3CKO, Elmer

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The attitude isn't necessary, please. My mother taught me when people are trying to help you, don't slap their face.
First you are described a random disconnect and your last post you said a lock up. Are you experiencing both? I get some random disconnects on my network all the time, not once did I think to blame Flexradio. The only time I notice them is when I'm doing something dependent on 2-way internet like if I'm FTP, using other software that communicates directly to large databases I maintain, and when I use my Flexradio through my LAN. Maybe once or twice a month and I have my 6700 on 24/7 and go between desktop and Maestro daily.
I've locked down the network from hacking pretty much as best I could without reinvesting thousands more and I won't go there. Most people would be surprised on how many people try to hack into your home network not only to steal your internet but just for something to do because they can. A simple test, shut off all wifi access to your LAN for a few days. See if that affects what is happening.
Oh, I re-read your posts and see you said "Sometimes it runs for days and other times it quits while using", you didn't describe what quits means so going to guess your network disconnects or does your radio lockup. I got that when I turned on my amp. I had to put lots of snap on ferrite on the wallwart for routers, every line going in and out and I re-positioned the router further away from the shack. Then I got a smart idea to put my 6700 in a go-box along with the Alinco power supply, wifi router, USB hub along with a power line conditioner. Sounds like a good idea and looks good but the radio locks up (requiring a hard reset), the odd time again when transmitting with legal limit. Working on re-configuring for best results, need more ferrite.
On the other hand if your getting a "lockup" that requires a hard reset of the radio, without using an amp, well, can't help you there, I don't get them anymore since upgrading v2.0 and reloading the saved profiles (without preferences).

(Edited)
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W4KCN

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Quits while RXing I should have said.  It has never locked up while TXing QRO or otherwise.

I leave my radio on 24x7 aside from storms.  

I also have computers connected into my workplace via VPN that never have issues.  Period.

$200 fix isn't happening.  This has been reported numerous times and just rolls off the board.

Sounds like you have some poor grounding and RF issues you need to address.  Good luck!
(Edited)
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W4KCN

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Daily update.  A full 24 hours without a lockup!  
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Steve Gw0gei

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My 6300 locked up twice in the first two hours of cqww ssb contest this weekend. I have given up now - it was disconnected and my ic7300 replaced it for the rest of the weekend alongside a k3. My 6300 is now only going to be used for general use until this issue is finally fixed by flex. I love it when it works but the disconnects on receive only and also during tx means it cannot be relied on for contesting.
Steve gw0gei / gw9j
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Bob Gerzoff, WK2Y

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I would try a hard boot on your routers and on the Flex itself.  Not sure what fixed it,  but doing that  seems to have resolved a host of similar issues around my shack.  Don't forget to export your profiles first.
73, Bob 
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Steve Gw0gei

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Thanks for the suggestion Bob but I have tried all the usual fixes, including a complete reinstall of ssdr on a new fast w10 pc. It regularly requires a hard reboot and removal of power to recover. I was hoping that 1.11 maintenance release would fix the random disconnect and lock up of the flex but it seems like there is still an issue with both 2.0 and 1.11 code for SOME users. I switched the 6300 on this morning after the contest weekend and will leave it on as usual as my day to day radio to see how long it stays connected this time. It's frustrating that on a weekend when I had contest club members and a young trainee contesters along to my home to use the flex alongside a friend's k3 in the multi two category it disconnected twice in the first two hours. Luckily I had purchased an ic7300 recently so that was available to use in place of the 6300. If the second hand market for flex 6000 radios had not collapsed in the uk due to the new models I would have sold the 6300 this week and bought a second 7300 and an so2r box. Instead I will be keeping it in the hope that at some point ssdr becomes stable enough for reliable contesting.
73
Steve gw0gei / gw9j
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Bob Gerzoff, WK2Y

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Do you happen to have two routers on your network?
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Steve Jones

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No Bob, just one BT internet router which feeds via cat 5 cable to the shack. PCs in the shack still have internet access its just the 6300 that randomly disconnects on receive only sometimes, and occasionally does it when I am tx (usually preceded by receive audio going darlek like, and tx audio distorting, before it disconnects and usually requires power supply disconnect for a minute or so  as off button press on the radio doesn't work. I was asked to put a helpdesk ticket in a few months ago under 1.10 but when I did I was just told that it was a known problem, only affecting some users, and no further investigation was undertaken. I have kept providing info on when / how often it occurs, as do other affected users. As some of the affected users have paid the upgrade fee and still having problems I am not going to pay for 2.0 until its fixed. I will also be delaying my planned purchase of a 6600 for so2r contesting until I am confident that any new radio will not behave the same with ssdr. I have been assured that FRS are trying to find the problem but clearly some of us are having to use other radios for reliability reasons in major contests whilst they try to fix the issue.
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Bob Gerzoff, WK2Y

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Oh well.  What I discovered just last night was that my PC was bouncing between the two routers on my network.  The minute it switched connections, SmartSDR 2.0.19 lost its connection to the rig.  To reconnect, I needed to reboot the Flex and shutdown DAX, CAT, and SmartSDR.   So far the fix has been to reorient the antennas on the upstairs router so it provides a more consistent signal.   I think it may also happen when the internet provider drops the connection, but I am not really sure.  I only know that the internet has gone down when I am connected to work.  A warning pops up. But,  usually when I am connected to work, the rig is not on.  I need to find a program that will do something like that when I am working locally.   

Good luck. I suspect they will get it figured out.  
73
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Mike - VE3CKO, Elmer

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This is why I suggest to disable the wifi and connect directly only to see if it persists. If it doesn't then no doubt some wifi router somewhere is taking over that channel and the local wifi then automatically will attempt to find another, this doesn't always get noticed unless you have something like a Flexradio connected.
If the problem seems to go away when directly connected, then the blame is QRM on your wifi spectrum. This is why I do not use 2.4g
I see W4KCN is connected directly to router port, but Gw0gei doesn't say. Still I would recommend to try to disable the wifi, the theory being your wifi is loosing it's channel or trying to reconnect to same channel perhaps that overhead interrupts throughput enough on the LAN to give you a disconnect on the radio. Run a wifi analyzer on your smartphone and see what channel your on before and after a disconnect and see what other nearby wifi networks could be the cause. It could be one of those small ma/pa wireless internet providers that are using the same unlicensed spectrum 2.4.  Their SSID may not show up but they are there causing havoc. In which case you can only try other channels by trial and error.
(Edited)
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Steve Gw0gei

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I am connected via cat 5 cable to a shack switch which is connected via cat 5 cable to the router downstairs. Wifi is switched off.
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Rick WN2C

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I wonder if his computer is locking up or is it just the SSDR program? I have had lock ups, but in my case it seems to be the computer as I lose control of the mouse and can not bring up the task manager. I need to reboot the computer to recover. It is very random and I can't put any one thing to blame.
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Steve Gw0gei

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My w10 new pc is fine, as is my older w7 laptop - it's the flex that disconnects and locks up, requiring a hard reboot, and not the pcs.
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Steve Gw0gei

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It's been acknowledged by frs that this is a ssdr issue which effects some but not all users. They have never suggested that it is a hardware issue. I have been assured that it is a priority for frs to track down the issue and fix it. Hopefully a further update will be given by frs as soon as further progress with the issue has been made.
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W4KCN

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4 restarts in a week.

When I turn my wifi off should I also unplug my microwave?

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Mike - VE3CKO, Elmer

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You know what they say about about sarcasm. Someone maybe hacking into your network via wifi, but enough, I was just trying to assist you but I'm done. 
(Edited)
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W4KCN

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I appreciate the help Mike though its not wifi.

I could almost deal with SSDR crashing, but forcing the hard reboot is ridiculous.
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Mike - VE3CKO, Elmer

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I only mentioned wifi cuz if someone nearby was hacking into your network with a bot or whatever, successful or not, could be symptomatic of a brief lan disconnection.
(Edited)
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W4KCN

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Another disconnect.

Is anyone else running their Flex 24/7 with Skimmer or anything else consuming IQ data.  We already know DAX is flaky and requires a restart daily, so just trying figure out what's going on since FRS won't. 
(Edited)
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W4KCN

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I can literally disconnect the ethernet cable from the radio.  SSDR will display is standard "lost connection" message.  Plug ethernet cable back into radio and hit "OK" on the prompt.  My 6500 is then listed under available radios.

This is not a network problem.
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Steve Jones

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Agreed its not a network problem, its a long standing radio problem due to either a firmware or client software bug. If its not found and fixed by the time the new radios start being used by early adopters it will be interesting to see if there are similar issues encountered by some new radio owners. Some will be plugging the new radios in place of existing 6000 radios on 2.0 ssdr which have had no problem with this issue, whilst others may have had the issue with their existing 6000 radio and be hoping the new radio will not suffer the same issue. If i had a guarantee from frs that a new 6600 would not suffer from the same disconnect and hanging problem i would order one today as i have the saved money to buy one and the amp - but the radio silence at present on this issue indicates that its still not found, fixed or being alpha tested yet. So I will continue with my antenna upgrade work and wait, using my ic7300 for contesting instead.
Steve gw0gei / gw9j
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Steve Jones

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Yet another random disconnect of my 6300 this evening - 75% through a one hour short 80m ssb contest. No warning this time, no distorted audio on rx or tx, or increasing packet loss. Just went from full green bars to disconnect in one fell swoop. I was running on my run frequency at the time - radio would not switch off, and the red tx light was still on the front of the radio. I had to pull the power to get the radio to reboot, and when it came back up it had lost persistence so I had to check my n1mm log for my run frequency and by the time I was back on the correct 80m run frequency, surprise surprise I had lost my frequency.

The radio had only been up and running since Monday morning, when I switched it back on after its failure to be reliable in first two hours of cqww contest. So up for a total of three and a half days, with just a couple of ssb net ragchews under its belt. 

My fault - I trusted it again, just for an hour long ssb contest. That is finally it, the end, finite! 

Rant over, I am now going to disconnect it and box it up for sale or trade in. Most (90%) of my radio time is spent contesting at weekends and weekday evenings, and this unreliability now outweighs the receiver performance benefits. I am  going to just use my ic7300 for contesting, and dedicate more time to get to know it better with a view to buying a second one and trying so2r with a pair of them. Its a real shame, but the radio silence from FRS on this issue, along with the above frustrating experience means its time to move on.

73
Steve gw0gei /gw9j 
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Milen KG2C

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Just curious, was the disconnect issue something that was happening from when you originally purchased the radio from Flex, or something that started happening after the 30 day return period?
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Steve Jones

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It started with more recent versions of SSDR Milen. I bought my first 6300 brand new and used 1.3 ssdr onwards. I sold my original one to upgrade to a second hand 6500 - no problems with disconnect with either radio. The random disconnects on this, my second 6300 ( a three month old radio bought from a good friend who preferred his k3) only started with the usb enabled versions of ssdr from memory. I went a few months on ssdr 1.10.160 without a disconnect but have had increasingly frequent ones since 1.11 ssdr based on 2.0 code came out. I am sure some of the other bugs were sorted in 2.0 / 1.11 but not this one.

On the plus side, twice in the last twelve months I have almost paid nearly £7000 for a new 6700, but something made me hold back at the last minute on both occasions. I can live more easily with putting a £1600 6300 into storage or taking a hit on part exchange, than if I had bought a 6700 and faced an even bigger loss. I am sure that FRS will solve the problem at some stage, and a new 6600 may yet come into my shack if that happens, but in the meantime my contesting will be done with other radios.
73 Steve gw0gei /gw9j
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W4KCN

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Another lockup/disconnect overnight.  Got into the office this morning and checked my RBN spots.  Crashed around 445AM.  

I guess the 6000 series should have came with a remote power switch as well.
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Tim - W4TME, Customer Experience Manager

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Chance,

I see that you have never opened a HelPDesk support ticket for this issue.  Rather than continuously reporting your failure, please open a HelpDesk support ticket so we can investigate what is happening in more detail.  Thank you.
(Edited)
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W4KCN

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Request #20507

Based off past experience, I don't have high expectations.

I will continue to update this thread when I experience disconnects so others with the issue can possibly find similarities between the issue.
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Tim - W4TME, Customer Experience Manager

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Unfortunately, continuing to report incidents of the problem without providing any detailed data to correlate cause and effect have no diagnostic value.  Also, since we are addressing your issue via the HelpDesk, please do not complicate the situation by cross-posting.
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W4KCN

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I have posted plenty of information in this thread.  If you don't care to read it, then that's on you.
(Edited)
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Tim - W4TME, Customer Experience Manager

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I have captured the information from this post in your HelpDesk ticket. Since this issue is now being addressed via the HelpDesk to provide personal one-on-one attention, I am closing this post.  Thank you to everyone who posted and tried to provide assistance.
(Edited)

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