No sound remote audio after conversion from 8.1 to win 10

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  • Updated 3 years ago
Just converted a one year old Windows 8.1 Asus laptop to Windows 10.  Conversion went very well, accept now I do not get any sound from the SmartSDR when I click the Remote button. This worked fine in win 8.1. I have the latest SmartSDR software version. I did use this laptop for LAN (and WAN) remoting but now I'm not sure what to do. Anyone have a similar problem with a solution? 
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Doug K0DV

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Posted 3 years ago

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Jim Gilliam

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Yep, I did. Uninstalled SmartSDR EVERYWHERE. Reinstalled and everything worked perfectly. This happened only on one of my three computers. It was a Dell 8700. I have two Dell 8500's and no problem at all that I can detect with those two. Have no idea what the difference is.  


Jim, K6QE

(Edited)
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k3Tim

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I had trouble with DaX and Cat.....

I know you know this but......  Check the sound panel and verify the proper default device is selected.  Does device test work?  
On DaX panel, is the DaX enabled for Rcv (Xmt)? Does Audio show up in DaX?  At first my DaX channels were grayed out as in not-available.  A reinstall from the Flex installation area of DaX using admin rights cured that.
For Remote, the default device should appear when mouse hovers over the menu item. 

Hope you get it fixed up.  It took me an hour or so to figure it out and I was a bit apprehensive about having done the upgrade.  Now that it's all working, I am glad I made the leap.

GL,
Tim
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Jim Gilliam

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Doesn't it interact with other sound devices, like a Bluetooth speaker, for example, depending on the default audio device selected?


Jim

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Tim - W4TME, Customer Experience Manager

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Yes, the default sound devices.  And a bluetooth sound device is for all practical purposes is a PC sound card (device).
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Burt Fisher

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If the sound card otherwise works is the fault with Flex?
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Doug K0DV

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Okay, apparently the problem of no remote sound on Win 10 upgrade stemmed from the sound card driver, as Tim pointed out.  When I went to the sound driver and checked for an update it said I was using the latest one, dated June 2015, however when I went to the ASUS web site and chatted with tech support they gave me a link to the very latest driver, downloaded that and had my remote sound back.  Strange though, mic built into the laptop showed audio coming into it, but that did not work for TX.  Had to use a USB mic and all was well.  It's okay anyway, because the USB mic clips on and is a "real" microphone. Thanks for the tip Tim.
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wn

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My win book 700 running windows 8.1 doesn't have audio in it on remote. I have control of the  6300 OK, but just no audio