My Flex radio is ready but No Discount, no free 2 year warranty, hat, jacket or nothing ! ?

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  • Updated 2 years ago
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  • (Edited)
Orders placed at Dayton/Xenia were promised August of 2017, that promise became; Fall of 2017, and now it is 2018. 
Promises broken, where is my compensation?
This will be my first Flex, if you value your customers, if you value your reputation, if you believe in your products as much as your buyers do, give us a FREE 2 yr warranty for our wait.  Pro-rate the warranty for others (so much extra warranty for every month a customer has waited for their order).
Your customers deserve some compensation.
I received my invoice yesterday.  The ATU is an extra $299!  Those who ordered the PGXL at Dayton/Xenia received a free ($1200) optional ATU !
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Steven Linley

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Posted 2 years ago

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Bill -VA3WTB

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In the first place, there never was a promise, it is what they hoped for. There is no statement found were a promise was made.
I'm sure you will enjoy your product, what ever it is.
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FRED W9TB

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Steven, I hope you don't have thin skin because you are in for a rough ride here with your post.

GL OM
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Brad A. Steffler

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I was PROMISED a secret decoder ring!

Brad
KE4XJ
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mikeatthebeach .

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Well here it is ,,,, The Flex Secret Decoder Ring with every Flex Order ....

Order Now !!!
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Mike, K7QDX

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Hey I need that for my son, to keep him busy while I work the world with my new flex radio. 
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Jim Jerzycke

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And I'm still waiting for my flying car........
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Jd Dupuy

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Steven I can understand your position. But I don't think Flex Radio will ever meet a deadline or make a promise. Their business model is very different and once you understand how it works, all expectations get thrown out the window. I am however so glad I decided not to buy in early this time. No worries, no concerns, no nothing. I'll buy one next year. By then the radio should of been field tested by more users and in a greater amount of operating conditions. I am anxious to hear all the first reports from the early buyers and I'm excited for them.
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KY6LA - Howard, Elmer

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@Steven

Flex Radio is the Tesla of Ham Radio.   They make superb bleeding edge products that are years ahead of the competition. 

Unfortunately when you are doing something no one has ever done before you are likely not able to correctly forecast how long its going to take to do it because no one has ever done it before.  Like Tesla, Flex tends to underestimate how difficult it will be to develop entirely new products. 

Like Tesla, they take deposits on new products before they are done. 

Why.. Like Tesla so that that they can more accurately forecast the demand for the product and ultimately make enough of them to satisfy the demand.  Before they adopted the deposit policy, they invariably did not make enough product to satisfy the ultimate demand.

Bottom Line: Like Tesla it always seems to take much longer to get the first products out the door.  OTOH - Like Tesla the products they do deliver are much better than any of their competition.

BTW.. I own a Tesla and a Flex 6700 - both took much longer to get to me than originally estimated by the manufacturer but are still better than anything else on the market.  

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Neal - K3NC, Elmer

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The sad fact is that you have a choice and I guess it never hurts to ask for something (all they can say is no or nothing). I can promise the minute Flex would grant your request that every other customer who purchased a radio that was delivered outside of schedule would also complain that you got something they didn't.

While I don't think Flex is as far out on the 'bleeding edge' as Tesla, the situation is similar in that you have a choice of staying in queue and take the radio delivered or taking back your deposit and buying whatever radio better meets your needs. There are a lot of great radios out there and one will definitely make you happy (although I suspect you will be much happier staying with Flex!)

Flex is more of an artisan company than an electronics mega-manufacturer. Sometimes you gain when the technology migrates to those mega companies (price, possibly consistency of quality) but you lose a lot (a company listening to its customers, a company passionate with producing the best product they can). I have seen this in my other hobby, audiophile equipment Elac, a huge Chinese electronics company, has been buying up small artisan electronics companies and the price of the products dropped 40% for their new products. The next question is whether the products after that are worth a crap (and the jury is out on that).

I prefer Flex they way they are, warts and all. Good people, very good products and the right mindset!
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Tim - W4TME, Customer Experience Manager

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Official Response
Steven,

I can appreciate and empathize with your frustration.  However, If you have questions or concerns regarding your order, please contact Sales.  If you can't reach us by phone since we are really busy right now, send an email and one of our sales representatives will reply back.

The Community is not the place where we resolve customer sales issues.

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