Anybody else having this issue?
73 Chris AK4SK
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Posted 3 years ago
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I do not see this behavior on the Maestro. I would suggest using a known good 12 V-DC supply and direct Ethernet direct. If the misbehavior is still present it's time to open a ticket.
GL...
k3Tim
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- 139 Posts
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Another issue I've had, that I only bring up here in case there is a commom cause, is that the DAX connection will drop out with no warning or error message. I only notice because the digital mode program I'm using stops receiving and the received signal level bottoms out but it usually takes me several minutes to notice this has happened. Restarting DAX fixes the issue.
73 Chris AK4SK
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This is the first time I have seen the restarting issue. I was using a battery when it happened on mine. If you go to the menu and then network at the bottom of the screen you will see the network statistics. I usually don't have many dropped packets but I had a lot yesterday and several times the green bars went to red and I had a lot of audio drops. I rarely had this happen in the past but this happened every few minutes yesterday, along with the Maestro restarting twice. I'm not sure if it has anything to do with the newest software but this is the first time I have used the Maestro since updating the software and I never had these issues before.
Burch
- 324 Posts
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The Ethernet connection should be able to drop out completely off and on and not cause a reboot or crash. Mine has crashed a few times using 1.9.13 doing the exact same thing as yours Moose. It doesn't go back to the previous location because I believe like regular Windows, it wasn't able to save this information prior to crashing. Yesterday it ran all day flawlessly, go figure.
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Chris,
Apparently if the radio disconnects it will reboot. Mine just now said on an Ethernet connection it could not find the radio (WTF??) even though it's been running fine all day, then the timer counted down and the Maestro rebooted to the "Select a Version" screen.
People can blame the network all they want, on Ethernet with no latency issues there is no excuse for the Maestro to lose connection to the radio unless either the radio or the Maestro started having internal networking issues or a firmware issue?
I powered the 6300 down and also powered down the Maestro and let them sit for 5 minutes.
They powered back up fine, so I'll let them run the rest of the day and we'll see.Tim - W4TME, Customer Experience Manager
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- 324 Posts
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Tim - W4TME, Customer Experience Manager
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- 324 Posts
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- 335 Posts
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The only device intermediate of the two was a gigabit switch. Dudley advised that I replace it with a 100Mb switch. His explanation was that the 6300, when connected to the gigabit unit, auto detects the faster device and can produce so much data that, on occasion, it can overwhelm the switch creating a log jam and therefore latency and disconnect from the Maestro.
This advice seems counter intuitive to me but I followed his suggestion last week and put in a D-Link DES-1105 100Mb IP switch. Only the Maestro, 6300 and one network cable connect to this switch. The rest of my gigabit network remains as it was. So far it's six days later and I've had 100% up time with 24/7 power on.
Dudley also had some suggestions for gigabit switch models that would do better with the 6300 than mine did but I've lost track of the models as I had this slower unit on the shelf.
73
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The other issue that seems strange is that some switches work and others don't. If the Maestro is adhering to standard Ethernet protocol, it should work with ANY switch that also adheres to those standards. I've run hundreds of devices off of 100/1000 switches and have never come across a device that would not work properly due to the switch being used.
There must be something that I just don't understand here.....
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Tim - W4TME, Customer Experience Manager
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The issue as best as I can tell may be a port level negotiation issue (mismatch) between the Maestro GigE interface and the GigE switch. Since most of these switches are unmanaged, we have no visibility into the port parameters or stats. As it has been noted numerous times on the Community, some GigE switches work just fine (my Cisco SG-200 is one of them) and others do not. 100BaseT uses a different (and simpler) port negotiation protocol and for whatever reason seems to operate with fewer issues. I suspect that part of it has to do with the chipsets used for 100BaseT have had more time to refine their feature set functions and interoperate better. This is conjecture on my part.
And bandwidth has NOTHING to do with it. The Maestro consumes a modest amount network bandwidth and sends out even less.
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Tim - W4TME, Customer Experience Manager
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Tim - W4TME, Customer Experience Manager
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- 139 Posts
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73 Chris
- 112 Posts
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- 335 Posts
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Tim - W4TME, Customer Experience Manager
- 9202 Posts
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- 335 Posts
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- 139 Posts
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Is there a way to completely reset or reload the firmware for the radio similar to reformatting a computer hard drive and loading everything fresh? Would that help?
73 Chris AK4SK
Tim - W4TME, Customer Experience Manager
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It is not a complete "wipe to the bare metal and start over" type reset, but it clears the databases and restores most of the default settings.
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In so doing there is not another device in the Mix......
Just a thought.
Ken W9IE
- 139 Posts
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Maybe the ALE software constantly changing the frequency is keeping the radio occupied and keeping it from crashing? So maybe the firmware is crashing due to inactivity from the client or something like that?
73 Chris AK4SK
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Moose
73 Chris AK4SK
k3Tim
Best Regards,
Tim
Brian - W9HLQ
Moose
I haven't been on the air too much recently with the Maestro. I didn't want to turn in a ticket until I've tried some of the suggestions here.
73 Chris AK4SK