Maestro Poor Wifi Performance

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
First, let me say that I've read, and understand, Steve's post about WiFi. I'm running a well regarded Asus RT-AC68U router with current firmware and my Maestro is approximately 8' away from it through a single sheet of drywall.

My Maestro has very poor WiFi performance. It's dropping packets and subject to semi-frequent dropouts of audio.

The Maestro network screen reports "Poor" quality connection, spikes of high latency, and several lost packets.

I can set my Surface Pro3 on the desk literally touching the Maestro, and it performs with what SmartSDR calls "Excellent" connection, a high of 16ms latency, few spikes, 0 dropped packets and no audio cutouts. Even when I open 4 panadapters and 4 receive slices in SmartSDR it's performance never deteriorates.

Of interesting note is a severe discrepancy in the diagnostic screens between the 2 devices. The SP3 reports a "Remote RX Rate" of 77 kbps where the Maestro reports a "Total RX Rate" of 1160 kbps. Are these the same metric? 77 kbps seems awfully low for 4 panadapters and Rx streams.

Are there any further diagnostics built into the Maestro that would assist in troubleshooting? Any ideas?
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Posted 4 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
I have entered this problem report into our bug tracker (defect #3623) for additional investigation. Thank you for the defect report.