I installed new version v1.6.21 - now I have Flexradio Virtual ports listed that I can't use.

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  • Updated 3 years ago
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When I upgraded to the latest version of FlexSmartSDR, my CAT did not have any of my prior COM ports listed, so when I tried to add them it started with a COM port of 17. I went to Control Panel and saw that I had all my previous COM ports listed. I can'd delete or uninstall them. I preformed a Repair on FlexVSP in Uninstall - Repair list and it delete the COM ports but when I ran CAT again it restablished them all again. How can I remove these virtual ports Client ports from 5 to 16 and their corresponding CAT ports.
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Roland Guidry

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Posted 3 years ago

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Alex - DH2ID, Elmer

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Roland, can you please post your OS and and screenshot of your virtual ports?
My own CAT ports have remained unchanged since the first SSDR version
that came with my 6k5:


Alex - DH2ID
(Edited)
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Tim - W4TME, Customer Experience Manager

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I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
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Peter Kirsop

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Does installing 1.6.21 remove all the COM ports I had set up?  Took a while to get this all set up and working and I would rather not do it again.

Peter GM4WCE
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Tim - W4TME, Customer Experience Manager

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No, it does not remove com ports as part of the install process
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David G4NRT / Z21NRT

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I am reluctant to open a ticket because I am not sure if I have the same problem or just finger-trouble.  

I am running on Windows 10 with a 6500.

I uninstalled 1.6.17 which had been working perfectly, re-booted then installed 1.6.21 as an administrator.

If I try to set up any CAT ports I am unable to save the configuration.  I get the following message:

"The Virtual Serial Port (VSP) failed to create.Double check the serial port settings"

I tried deleting all my COM ports in Windows Device Manager but I still have the same issue.

Is it me?  Have I done something stupid or is it a problem?

TiA,

David G4NRT
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Tim - W4TME, Customer Experience Manager

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Never, ever, ever, ever be reluctant to open a HelpDesk support ticket.  This is what we are here for!
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David G4NRT / Z21NRT

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Thanks Tim!  I am struggling with what to do now.  

I am running Windows 10 Pro in a Boot Camp Partition on a MacBook Pro.  

I have very few apps running so my inclination is just to delete the partition and re-install from scratch .. if I can find the right media to do it from! 

I think I have royally screwed something up here!

David G4NRT
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KC2QMA_John

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I had the same problem with VSP/CAT not installing. After trying all of the recommended procedures I had to just give up and do a clean install of windows 10. Now everything Is working fine now?


This was the message i was getting before the re-install of Win10

(Edited)
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Dave -- W5DJB

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I've gotten this every time I upgrade. I must uninstall/re-install vsp every time. It's just become routine for me. I do a complete uninstall before every upgrade. Same happens with all of my computers running Windows 10.
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David G4NRT / Z21NRT

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I need to do some maintenance work on my computer so I re-installed the OS (Win 10 Pro) and installed SDR 1.6.21 from scratch and now everything is working as expected.  I still do not know what caused my VSP ports to become unusable!

David G4NRT
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Roland Guidry

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All is well now, after opening a Help Ticket, Tim W4TME was able to send me a file "CAT Settings" that gave me all my VSP Com ports back. Thanks Tim.
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David G4NRT / Z21NRT

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What's in the file Roland? Is it instructions on how to get the ports back or what?

David G4NRT
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KC2QMA_John

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I also opened  a help desk ticket but Flex could not find the problem so that’s why I had no choice but to re install Win10 Pro.

In my case the Virtual Serial Ports would not install.
(Edited)
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Robbie - KI4TTZ

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I have something similar going on I think but I believe it happened after a reboot, long before I installed 1.6.21.  Just haven't had a chance to mess with it yet.

I'm seeing all of the flex virtual serial ports in device manager but cat doesn't see any of them anymore, and if I try to add a new one in cat, it picks a much higher # so it knows the prior ones are still there.
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Roland Guidry

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Robbie, turn in a help ticket and that can be resolved easily.
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David Warnberg

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All.. if you continually have issues with come ports might I make a suggestion?  When you decide to remove and reinstall, proceed with the uninstall, then before you install again follow these directions and remove any "ghosted" com ports.. I have found that comports that do not show up yet are still there pose potential issues that many times go unforseen only to cause issues later.

https://helpdesk.flexradio.com/hc/en-us/articles/200883925-Removing-Hidden-or-Ghosted-Com-ports