Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Great Customer Support!
Options
WB0O
Member ✭✭
The dreaded Microsoft update issues that everyone complains about here - I have been able to successfully avoid for years - until this past holiday weekend. Yes, I read Tim's warnings and advice, but feeling confident in my computer skills, I felt safe leaving my auto update in place. Well, after reformatting my pc, and re-installing Windows and Smart SDR, and still having connection issues, I submitted my help request to Flex.
Note: One of the key reasons I purchased a Flex 6700 was not just the advanced features, … but i wanted to buy USA, and have better Tech Support. My other rig is a Kenwood TS-990, which i think is a nice radio - until you need to ask for help.
Now, this weekend I was thinking WONDERFUL... my 6700 is down, and we are coming off a long holiday weekend, and the Flex staff is dealing with supporting their new 6400/6600 customers, so I was thinking this was going to be great …. a couple weeks wait to hear back from Flex!
At 0925 this AM I received an email from Neal Campbell (K3NC), Technical Support Engineer, requesting TeamViewer access to my station. Before the day was over he was checking out my setup, made a few changes, and my 6700 is now back online!
Thanks Flex Team!
Note: One of the key reasons I purchased a Flex 6700 was not just the advanced features, … but i wanted to buy USA, and have better Tech Support. My other rig is a Kenwood TS-990, which i think is a nice radio - until you need to ask for help.
Now, this weekend I was thinking WONDERFUL... my 6700 is down, and we are coming off a long holiday weekend, and the Flex staff is dealing with supporting their new 6400/6600 customers, so I was thinking this was going to be great …. a couple weeks wait to hear back from Flex!
At 0925 this AM I received an email from Neal Campbell (K3NC), Technical Support Engineer, requesting TeamViewer access to my station. Before the day was over he was checking out my setup, made a few changes, and my 6700 is now back online!
Thanks Flex Team!
3
Comments
-
Thanks for the kind words. They are greatly appreciated.2
-
Despite what some folks think, I know of no better Customer support than Flex. My experiences with other Mfgr's is that if the radio isn't completely dead, they deny there is a problem.
But Flex has always answered, and always followed up. Oh I forgot - Flex always fixed my problems.1 -
Completely agree. Receiving a reply from them today (next work day) from my support request is impressive. But when you consider it was a holiday weekend, and all that they have on their plate right now, it is quite impressive.0
Leave a Comment
Categories
- All Categories
- 246 Community Topics
- 2.1K New Ideas
- 488 The Flea Market
- 7.3K Software
- 5.9K SmartSDR for Windows
- 134 SmartSDR for Maestro and M models
- 328 SmartSDR for Mac
- 241 SmartSDR for iOS
- 224 SmartSDR CAT
- 161 DAX
- 343 SmartSDR API
- 8.5K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 768 Maestro
- 42 FlexControl
- 836 FLEX Series (Legacy) Radios
- 726 Genius Products
- 391 Power Genius XL Amplifier
- 251 Tuner Genius XL
- 84 Antenna Genius
- 222 Shack Infrastructure
- 149 Networking
- 370 Remote Operation (SmartLink)
- 118 Contesting
- 582 Peripherals & Station Integration
- 116 Amateur Radio Interests
- 810 Third-Party Software