Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Can't Connect via CAT After Updating 6500 to 1.11.12

Jerry Gardner
Jerry Gardner Member
edited November 2017 in FLEX-6000 Signature Series
Updated Flex-6500 from 1.9.13 to 1.10.16 and then to 1.11.12 and now cannot connect to rig using HRD or WSJT-X via CAT. CAT console shows COM6 is set to Slice A, port type: Serial, Serial Port: FlexVSP, Client COM: COM6, VFO A Slice: A.

When attempting connect with HRD, the Process field of the CAT console changes from (None) to HamRadioDeluxe for a few seconds and then back to (None). HRD reports it's unable to read the frequency from the rig. Tried all baud rates between 9600 and 115,200, but none seem to work (is there even a way to set the baud rate of com ports in SmartSDR CAT?)

Same with WSJT-X. Both HRD and WSJT-X worked fine before updating the rig to SmartSDR 1.11.12.

Comments

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited November 2017
    Does your CAT window say "Radio Connected?" 

  • Jerry Gardner
    Jerry Gardner Member
    edited November 2017
    Yes, it does.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited November 2017
    I suspect that the FlexVSP driver may have encountered an issue when installing.

    Do this
    1. Shut down CAT and SmartSDR (for that matter, close app open programs)
    2. Using Windows Explorer, navigate to where the installer is located
    3. The path is Program FilesFlexRadio SystemsFlexVSP
    4. In that folder is the file: FlexVSPInstaller_xx.msi
    5. Where "xx" is 32 or 64 depending if your operating systems is a 32 or 64 bit.
    6. Right click on it to get the context menu
    7. Select the Repair option
    8. Answer YES to any prompt and then wait while the repair executes.  It may take a little while.
    9. When prompted to reboot your PC, select YES and reboot.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories