6300 Transients , snaps and cracks continue in 1.38

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
You fixed the pops created in ver. 1.3 but this made no improvement to the transients in the 6300. 
From indications it is a hardware issue with the 6300 only. 6500 and 6700 users don't report hearing it.
Please take time to watch and listen (volume high) to my video. https://www.youtube.com/watch?v=Yiw_df6t6IA&list=UU8yv24rjknvixn1KIAcwzoQ
Please listen to the whole thing.
Sidetone is turned off so you can hear the snaps. They are really annoying especially in the headphones. 
You can get a small sample of what they sound like by simply turning the sidetone off/on, EQ off/on or just quickly sliding the slice volume back and forth. These are not a big problem but they are when keying and they are rather loud although short in duration.

Another 6300 reports that these are so bad he is giving up and buying something else. 
Please check this. 
Thanks
Steve N4LQ
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Steve N4LQ

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Posted 4 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
I have entered this problem report into our bug tracker for additional investigation. Thank you for the defect report.