1.10.15 Stuck in Update

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
Updating Software...purple light on but just stuck and no progress...power button does nothing...

unplug'd power from back of radio, waited 5 minutes, plug in power, it started and same problem.

turned off power supply, waited 5 minutes, held OK button then turned on power it went right into purple light and updating software .......

this is a new install with a complete removal of all previous SDR/Cat/Dax software and com port clean up.  Cat and Dax load and show latest version. I closed and restarted SDR but now it doesn't see the radio......

any & all help appreciated....Thanks
Photo of Steve Belcak

Steve Belcak

  • 83 Posts
  • 8 Reply Likes

Posted 2 years ago

  • 2
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3541 Reply Likes
Official Response
Steve - we'll get that RMA to you first thing this morning. This should be an easy issue to resolve and get your radio back to you in the least amount of time possible.  Our firmware update process is fairly robust, but an issue like this can occur, albeit very rarely.  Sorry for the inconvenience.