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Receiving this error repeatably

Doug
Doug Member ✭✭
in SmartSDR for Windows
image.png

Comments

  • Doug
    Doug Member ✭✭

    This exception is preventing me from using SmartSDR 4.0.1. SmartSDR crashes directly after this exception is displayed

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Doug, try a factory reset after exporting your profiles. I'm pretty sure that will fix it. If it doesn't, then submit a help desk ticket.

  • Al K0VM
    Al K0VM Member ✭✭✭

    You might try a factory reset of the radio…

    AL, K0VM

  • Doug
    Doug Member ✭✭
    image.png

    This suggests the error is software.

  • Al K0VM
    Al K0VM Member ✭✭✭

    But if it's because of a corrupted data base leading to a software error, that is good info for the programmers to know. A factory reset clears the database. And it would get you back in business.

    AL, K0VM

  • K1UO Larry
    K1UO Larry Member ✭✭✭

    Al is correct. I had one today concerning CAT but I had been playing with ports so a radio reset cleared out the EXCEPTION.

    Lar, K1UO

  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin

    It is a software bug (SMART-11479) related to the Hardware ALC function. The factory reset would turn that off, which is why that bandaid likely has helped some.

    If you are intending to use the Hardware ALC function, you may need to back down to v3.8 which didn't have this version or wait until a fix is available.

  • Lionel
    Lionel Member ✭✭✭

    I have a similar problem with a similar error message except it is a function of frequency and method of entry. I am attaching my notes and maybe someone can suggest solutions. I'll open a ticket in a day or two if I cannot sort this one. The radio is useable but with these error depending on frequency.

    Notes on SSDR and 6400 Crash.docx
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Lionel, if you haven't already, export your profiles and do a factory reset. If that doesn't help, submit a help desk ticket.

  • Lionel
    Lionel Member ✭✭✭

    Thanks Len. I've done that a couple of times and no improvement. I just now had the 6400 crash but no comm loss error. Odd. At the time of the crash the data rate on the 6400 showed excellent with <10ms latency.

    I'll do the factory reset again, maybe third time is a charm.

    Curiouser and curiouser….I think I am having fun today, true.

    And if all else fails, and I am afraid it will, then off to the ticket we go.

    Thanks Len

    73 Lionel N5LB

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