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Receiving this error repeatably

Doug
Doug Member ✭✭
in SmartSDR for Windows
image.png

Comments

  • Doug
    Doug Member ✭✭

    This exception is preventing me from using SmartSDR 4.0.1. SmartSDR crashes directly after this exception is displayed

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Doug, try a factory reset after exporting your profiles. I'm pretty sure that will fix it. If it doesn't, then submit a help desk ticket.

  • Al K0VM
    Al K0VM Member ✭✭✭

    You might try a factory reset of the radio…

    AL, K0VM

  • Doug
    Doug Member ✭✭
    image.png

    This suggests the error is software.

  • Al K0VM
    Al K0VM Member ✭✭✭

    But if it's because of a corrupted data base leading to a software error, that is good info for the programmers to know. A factory reset clears the database. And it would get you back in business.

    AL, K0VM

  • K1UO Larry
    K1UO Larry Member ✭✭✭

    Al is correct. I had one today concerning CAT but I had been playing with ports so a radio reset cleared out the EXCEPTION.

    Lar, K1UO

  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin

    It is a software bug (SMART-11479) related to the Hardware ALC function. The factory reset would turn that off, which is why that bandaid likely has helped some.

    If you are intending to use the Hardware ALC function, you may need to back down to v3.8 which didn't have this version or wait until a fix is available.

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