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When will TGXL F/W v1.2.17 be available on the Flex Website?

KH6XX
KH6XX Member ✭✭
in Tuner Genius XL

Might anyone know why Flex isn't making available on their website the download for the TGXL v1.2.17 when it is needed for SmartSDR v3.9.18 to take full advantage of the enhancements? The current available version is v1.1.20.

Downloading and installing software not available on the Flex website but rather directly from the 403A website seems to be installing software not tested/sanctioned by Flex and that can lead to support issues.

Randy, KH6XX

Answers

  • David Decoons, wo2x
    David Decoons, wo2x Member, Super Elmer Moderator

    go to https://4o3a.com/images/downloads/tuner_genius/TunerGeniusUtility_v1.2.17.exe

    73 Dave wo2x

  • KH6XX
    KH6XX Member ✭✭

    Yes Dave, but why isn't it on the Flex Website? To many of us, it means it is not completely tested and sanctioned by Flex. Unrelated, had a previous issue with the AG after I downloaded a newer release directly from 403A, only to find out by Flex that version was not supported. I get it… 403A writes the software for the PGXL, TGXL and AG's. Why isn't the download available on the Flex website if it is now required with the latest version of SmartSDR, which is a Flex release?

  • Unknown
    Unknown
    edited June 9
    This content has been removed.
  • KH6XX
    KH6XX Member ✭✭

    Hi Russ,

    Thanks for the info. I also am running AG's. IF I were to update to SSDR v3.9.18, can I continue to run the TGXL utility using v1.2.11 if I do not want to use the new TGXL features imbedded in the new version of SSDR? It seems the new features are not the full features found in the utility which may be needed. I am running v4.1.8 on the AG's. With everything working most of the time, I'd hate to upgrade for the sake of upgrading and all the headaches that usually follow. I was actually waiting for SSDR v3.9.19+ to be released . I don't know how the AG's factor into the situation.

    Randy

  • WX7Y
    WX7Y Member ✭✭✭✭

    What I noticed and found here was NOT the Flex Radio rebooting with 1.2.17 but the TGXL would Disconnect and re-connect to the radio about every minute, this kind of drove me nuts seeing the connection pop up, I also backed out of TGXL 1.2.17 to 1.2.11 and no more multiple connections.

    One more thing I noticed that with 1.2.17 if the Radio and Node-Red was connected to the tuner then the Tuner genius APP will NOT connect unless I turned off both SmartSDR and NODE-RED and did a power reset to the Tuner, with 1.2.11 I sometimes have to do a Tuner power reset to get the app to connect but I DON'T have to shut SmartSDR down or Node-RED.

    There is defiantly something going on with the Connecting scheme that needs changed in TG 1.2.17, it's like it went BACK to only allowing one TCP connection like long ago when we where testing things and had these kind of problems and the Tuner definitely needs the ability to have MORE than two TCP connections and if the TCP connection is dropped then it should reset without having to reboot the Tuner.

    FLEX should at least send out a warning if you use TG 1.2.17 then be prepared for these issues that MAY or MAY NOT crop up with 3.9.18.

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    Unknown
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  • KH6XX
    KH6XX Member ✭✭

    Thanks to all for your comments. They are much appreciated.

  • WX7Y
    WX7Y Member ✭✭✭✭

    If you haven't yet I would do a 4O3A trouble ticket as well for the Tuner Genius firmware, They are two different companies and the Software is written by 4O3A for the Genius products NOT FLEX.

  • John K3MA
    John K3MA Member ✭✭✭

    I see that on the Flex site the FW 1.2.17 for the TGXL is still not showing. I have now upgrade to SmartSDR V4 and have been having frequent disconnects that I have narrowed down the PGXL in the hardware stack of 6600M, TGXL SO2R, PGXL and AG 2x8. I am now thinking I also need to try downgrading the TGXL back to FW 1.2.11 to see if this is the real cause of the issue after I upgrade to SmartSDR V4.

  • John K3MA
    John K3MA Member ✭✭✭

    I completed the downgrade back to TGXL 1.2.11 and after a dozen band/mode changes there have been no disconnects. However, I lose the TGXL applet integration into SmartSDR.

    Does anyone know what the status is of Flex testing and approving TGXL 1.2.17 or making the TGXL applet available with 1.2.11?

  • Unknown
    Unknown
    edited November 2
    This content has been removed.
  • John K3MA
    John K3MA Member ✭✭✭

    Hi Russ. Yes, you could also call it a crash. On the desktop SmartSDR suddenly disappears and is replaced with the Disconnected message. Best I can tell, it tries to reboot, reconnect, and restart the SmartSDR GUI, but usually fails, or if it does succeed, the next operation causes it to crash again, and the only fix is a cold reboot.

    I can't say I much like the separation of hardware sales from firmware support. It only leads to confusion and complications for the customer. I could say a lot more about my feelings about this business practice, but I will keep it to myself. If, "That's their f/w" is the decision that Flex has made, then I will need to adapt to it. They have been very supportive when it comes to TGXL hardware service and support. I will reach out to 4O3A and let them know of my issue.

  • Unknown
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  • F4BPO
    F4BPO Member, Unconfirmed ✭✭

    Same as Russ with this version for TGXL my radio crashed on band change

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