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SmartSDR v4.0.1 and the SmartSDR v4.0.1 Release Notes

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Latest 4.0.1 version issue

Paul F6EXV
Paul F6EXV Member ✭✭
edited October 31 in SmartSDR for Windows

Hi all

I was using SmartSDR version 2.12.1 on a 6500 and Windows 10 .

I downloaded version 4.0.1 and after connecting, after about 1 minute of good functioning, I got a message saying :

SmartSDR has lost connection to the radio. Please reconnect.

This happens repeatedly over and over again. The Flerx will switch on and off by itself, without me intervening.

I downgraded to version 2.12.1 and the same thing happens again.

So in other words I cannot use my Flex !

What should I do ?

Side question : when upgrading, are the Smart CAT and SmartDAX settings carried over ?

Thanks + 73

Paul F6EXV

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Comments

  • Paul F6EXV
    Paul F6EXV Member ✭✭
  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    CAT and DAX are carried over. Open a Help Desk ticket, Paul. They will get your radio working. Without their input you might make matters worse.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Thanks Erik. Just did it !

  • Erika - KØDD
    Erika - KØDD Member ✭✭✭

    Erik, How did your install go?
    I used all the procedures used over the last year of booting and rebooting, shutting down radio after firmware upgrade. I even didn't back up my profiles…. I know all my settings by heart and if there were issues I would just recreate fresh new ones. My radio came right up and seemed fine. When I rolled up my dollar bills and shoved them into the DVD slot to pay for my v4 license subscription the only thing I had to do was hit the refresh button on Radio Settings to get the green button. And my account which I had bought other stuff before said the password was wrong. I used the same password saved in windows EDGE passwords, and my account came up then. So it just hickuped. I wouldn't call these things problems.

    I wonder if there's funky network foibles at some of the stations causing problems, or they forgot to do the shut down and cold restart of the radio. I'm not even talking factory resets. I haven't needed to do that in about 4 upgrades. Erika K0DD

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭
    edited October 31

    Hello Erika, I hope you are keeping well.

    On my 6400M, smooth as silk. On my 8400M the update got stuck and the radio stayed on the pink light for 45 minutes until I got a error box "update timed out". I rebooted and the update completed. So a minor hiccup, not a major problem. As you say, use common sense and best practice and there ought not to be any issues or at least, as in my case, the odd glitch is easily rectified.

    Erik ❤️

  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    Well, I installed 4.0.1 on my 6600. Had to get support to fix the licensing so it install. Now thats installed, I can not change bands. 80 meters only

    This is the first time ive ever had issues upgrading software. Ill open another ticket and see if it can be resolved

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Scott, you might want to export your profiles and do a factory reset. If that does not resolve the issue, submit a help desk ticket.

  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    I did open an help desk ticket. I have no saved profiles so not sure there is anything to export?

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    The profile export also exports all your current settings, so the radio comes back to where you left it after a profile import.

    image.png
  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    Tim got back to me and had me do a reset, but holding the power button until it turned white. This time after restarting, everything was working as expected.

    My hats off to Flex Radio support!

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    Thanks to support, the update is now working fine, and version 4.0.1 goes fine… except keying the amp…

    I do have the RCA TX1 enabled in the radio settings, 0 timing, and RCA "active low". But the amp will not be keyed. What I am missing that would be different from previous versions ?

    TU + 73

    Paul F6EXV

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    I don't know Paul but I would check Settings > TX Band Settings and ensure that there are check marks in RCA TX1.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    That is the case, Erik, as I have indicated in my message…

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    I thought you were referring to

    SmartSDR_WYKYZzoaHW.png

    where no setting here enables amp PTT and I was referring you to TX Band Settings instead

    image.png
  • Paul F6EXV
    Paul F6EXV Member ✭✭

    That's how I got it here too… (basically)

  • Erik Carling EI4KF
    Erik Carling EI4KF Member ✭✭✭✭

    I am sure that there is no other setting that activates / deactivates PTT to external devices connected to the RCA port(s). That there is a failure coinciding with the software upgrade is bizarre and, if a hardware issue eg cabling cannot be attributed to it, I would open another Help Desk ticket.

  • Paul F6EXV
    Paul F6EXV Member ✭✭

    I will check the cable before I do that…

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