Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

SmartSDR CAT (v3.10.10.38187): An unhandled error has occurred while Scanning ALE with ION2G

Flexed
Flexed Member ✭✭
edited September 2025 in Third-Party Software

Ion2g usually works fine, but occasionally if I leave it running for a while, I get the error shown below—often in multiple windows with the same message. Any ideas?

image.png

Comments

  • John WA7UAR
    John WA7UAR Member ✭✭✭

    I have noted a similar abort of both my PC and Mac SmartSDR clients when I leave ion2G running overnight.

    I was running Flex firmware 3.9.18
    and version 0.9.8.4 of ion2G (the latest version is 0.9.8.5).

    @Flexed — what version of ion2G were you running with Flex firmware 3.10.10?

    Thank you.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    I would submit a help desk ticket if you haven't already.

  • Flexed
    Flexed Member ✭✭

    @John WA7UAR I experienced the same issue on versions 3.9.19 and 3.10.10. The symptoms are identical when leaving it running for a long time—it seems like SmartSDR CAT runs out of resources. I even tried it on another laptop, thinking it was a system resource issue, but the same thing happened.

    @KD0RC I considered it, but they’re usually quite busy. I’ll reach out if I can’t find anything locally. I prefer not to open a ticket for something simple that I might be able to resolve on my own, though it will remain my last resort.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories