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Is everyone ok at Flexradio? No response for days

Alyxander
Alyxander Member, Unconfirmed ✭
in Community Topics
Good morning,
I have ticket number 67191 My call is KA7PHR I have been messaging through the ticketing system, I have attempted to call, but receive only voice mail. I have sent email to support@flexradio.com and am unable to obtain any update on the repairs identified by the Technician as the solution to my problem.

I did respond through the ticket to authorize the repairs and have not heard anything for more than a week that my authorization was acknowleged and when it will be completed.

I sent an email to support@flexradio.com and asked a question about my original ticket and that request was closed (wiithin minutes) and my comment added to the original ticket that still has no action or update.

Am I doing something wrong with how am I communicating? Is there a secret knock, phone number or handshake that I need to obtain to facilitate communication? I have read that a lackluster reponse to queries was a thing in the past, but I assumed it was an isolated issue. Is this normal? How can I help you to help me so I can go away happy and not be an irritation to the nice folks in support, sales, service or shipping?

Thank you for your time.

Answers

  • Trucker
    Trucker Member ✭✭✭✭

    Once you have opened a Help Desk ticket and they have responded, you should continue to correspond with them through the Help Desk email you received. That is normally the main way to communicate with them about any problems or repairs. If you are not getting a reply as quickly as you think you should, you can send another email through the same Help Desk email ( just hit reply in your email client). I imagine the reason you have not received a reply is the person you are communicating with is busy and has not had an opportunity to reply to you.

    James

    WD5GWY

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