Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

DAX driver error version 3.5.9 new PC Windows 11

Member ✭✭
edited October 2023 in DAX

I just got a Dell Core i5 desktop PC to use with my 6400. This PC has a clean install of Windows 11 Pro with no other software installed. I have installed, uninstalled and reinstalled SmartSDR 3.5.9 multiple times and continue to get a driver error for DAX. Apparently Windows shows DAX drivers as incompatible. I searched previous post and did not see any solutions.

I have previously been running the 6400 with an HP laptop with Windows 11 with no issues. I don't know what to try next.


Phil N3ZP

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Comments

  • Member ✭✭✭

    I had similar problems about a year ago. What was happening, W11 was assigning DAX as a default audio device which the DAX did not like. Go to Audio settings and assign a mic input and speaker output as the default audio devices. Try to reinstall the DAX. The DAX driver error message should give you a hint of what it doesn't like.

    Gayle K0FLY

  • Member ✭✭

    Thanks Gayle. I did try that but no change. I submitted a help ticket but that will be delayed until Monday.

  • Member ✭✭

    I had same problem and summited a help ticket. I was told by Tim it's a bug in the dax drivers and they are working on a new dax driver. Since I work mostly all digital I connected a Signalink so I could work the digital modes until they come out with the new drivers.

  • Member ✭✭

    I am working on a support ticket with Ken. Did the uninstall/reinstall of the DAX drivers. So far not working yet. I have a Signalink but use it with my VHF radio. Seems that Windows 11 has been around long enough there would be drivers that worked. I do a fair amount of FT8 and I like how well the FLEX works with WSJT-X.

    I was fine until my old desktop died and replaced it with another machine but with Windows 11 installed. I hope there is a work-around.


    Phil N3ZP

  • Member ✭✭
    edited October 2023

    Yes I tried all the things they suggested with no luck. That's when I filled out the help ticket.

    Ross,


    You have done all of the "tricks" we generally use to get DAX to install on newer PCs running Win11 and Win10


    I spoke to our sustaining engineering team regarding your issue. They confirmed that the issue is a software defect with the DAX driver and that a new driver will be needed to address this issue. We are currently working on a new DAX driver but I do not have an ETA as to when it might be available.


    This issue has been logged as defect number: SMART-8210


    Unfortunately, at this time there are no known workarounds.

Leave a Comment

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories