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Band Configurator Feature Not Working

K3WR - Jim
K3WR - Jim Member ✭✭
in Tuner Genius XL

Running a 6400 (v2.7.6) and a new Tuner Genius XL SO2R (v1.1.8). Works great except for the band configurator feature. No band choices appear in the Band Configuration tab as shown in the screenshot. This feature was functioning a few weeks ago, however, it seems to have stopped working.

When clicking on the Import icon in the Configurator, it looks like an XML file can be imported, however, there is no XML files available. I did look into the folders for an XML file, but there is nothing there either.

I did a cold reboot to the 6400, TGXL, and PC hoping that may resolve the problem, but no good. Also, I uninstalled and reinstalled the TGXL utility to no avail.

Searches through the Community have not yielded any results, so I am asking for assistance with this matter.

Thanks in advance for any help and best of 73. - Jim / K3WR




Band Configurator Error.PNG


Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Jim, I would submit a help desk ticket.

  • K3WR - Jim
    K3WR - Jim Member ✭✭

    Thanks Len, I was hoping it was a simple fix, but this may require a Help Desk Ticket to resolve.

    73, Jim / K3WR

  • K3WR - Jim
    K3WR - Jim Member ✭✭

    Well... this was a very easy fix. Thanks to Dan Quigley, N7HQ, the Director of Support, for his quick and simple resolution to this issue.

    Looks like I ticked a checkbox in the Antenna Genius (AG) tab, which caused my problem. If I had an AG, this would not have been an issue.

    ?name=image.png

    Thanks Dan for your quick resolution to my misconfiguration.

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