Band Configurator Feature Not Working

K3WR - Jim · June 2022

Running a 6400 (v2.7.6) and a new Tuner Genius XL SO2R (v1.1.8). Works great except for the band configurator feature. No band choices appear in the Band Configuration tab as shown in the screenshot. This feature was functioning a few weeks ago, however, it seems to have stopped working.

When clicking on the Import icon in the Configurator, it looks like an XML file can be imported, however, there is no XML files available. I did look into the folders for an XML file, but there is nothing there either.

I did a cold reboot to the 6400, TGXL, and PC hoping that may resolve the problem, but no good. Also, I uninstalled and reinstalled the TGXL utility to no avail.

Searches through the Community have not yielded any results, so I am asking for assistance with this matter.

Thanks in advance for any help and best of 73. - Jim / K3WR

KD0RC · June 2022

Hi Jim, I would submit a help desk ticket.

K3WR - Jim · June 2022

Thanks Len, I was hoping it was a simple fix, but this may require a Help Desk Ticket to resolve.

73, Jim / K3WR

K3WR - Jim · June 2022

Well... this was a very easy fix. Thanks to Dan Quigley, N7HQ, the Director of Support, for his quick and simple resolution to this issue.

Looks like I ticked a checkbox in the Antenna Genius (AG) tab, which caused my problem. If I had an AG, this would not have been an issue.

Thanks Dan for your quick resolution to my misconfiguration.

Band Configurator Feature Not Working

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