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Windows 7 Smartlink login

Erich Grauke
Erich Grauke Member
edited August 2019 in SmartSDR for Windows
I'm trying to log into Smartlink using the 3.0.19 software on a laptop running Windows 7.  I have a Smartlink account created through my Google account.  

When logging into Smartlink on this WIn 7 laptop, after entering my Google username and Password, I get a blank screen and notepad launches with the word OK in it.  The login works fine on my WIndows 10 machine. 

Any ideas on what I can do to get this to work?

Comments

  • JohnSweeney
    JohnSweeney Member ✭✭
    edited August 2019
    If your Windows 7 system is running Internet Explorer 10 or earlier, you will need to upgrade to IE11.
  • Erich Grauke
    Erich Grauke Member
    edited June 2019
    It is running IE11
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited June 2019
    Can you repeat this after a cold hard reboot of radio AND computer? I have a suspicion but it is usually a good practice to see if something unusual continues after restarting everything from a cold power off condition. 73 Steve K9ZW
  • Erich Grauke
    Erich Grauke Member
    edited June 2019
    I tried that and I am still getting blank screen when trying to log in using my Google account
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited June 2019
    Suggest opening a help ticket. Main Flex website under support. Log in there and make a request. 73 Steve K9ZW

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