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SmartSDR CAT is not launching

Hani - OD5TE
Hani - OD5TE Member
edited March 2020 in FLEX-6000 Signature Series
Hello, CAT app is not Launching. SmartSDR and DAX are launching and operating well. Can’t seem to access the CAT interface. Tried re-installing and still no luck. I see the CAT icon on my desktop, but nothing happens when double clicking on it. I am running Windows 10 on Microsoft Surface Tablet. Appreciate any help. Tnx in advance es 73 Hani - OD5TE

Comments

  • Neal_K3NC
    Neal_K3NC Member ✭✭
    edited May 2019
    Hani, do you see the CAT icon on your taskbar (at the bottom of the screen) when you double-click it (in case the window is positioned 'off-screen')? Another thing to do is right-click on the task bar (after running cat) and select Task Manager. When the Task Manager comes up, click on the Details screen and scroll down and see if you can find CAT in the list of running tasks.

    Let us know what you find!
  • Dudley WA5QPZ
    Dudley WA5QPZ Member ✭✭✭
    edited March 2020
    Usually the issue with SmartCAT not starting is the "Virtual Serial Port Service "   is not running in the System Services..     Find that service ,  go to Properties select "Automatic"  and start the service manually ...    Another way is to to go to the FlexRadioVSP  application in Programs and Features,  highlight and select "Repair"     this will also get it working .   Then you can start SmartCAT.  

    73,
    Dudley


  • Hani - OD5TE
    Hani - OD5TE Member
    edited May 2019
    Thank you Dudley. Will try and let you know if it works.
  • Hani - OD5TE
    Hani - OD5TE Member
    edited May 2019
    Thank you Neal. Not showing in the task manager or taskbar. Once I click on the CAT icon to run it, I see a spinning wheel for a second and nothing happens. I suspect Dudley’s suggestion could resolve it.
  • Neal_K3NC
    Neal_K3NC Member ✭✭
    edited May 2019
    Hani, what antivirus/antimalware programs are you running?
  • Hani - OD5TE
    Hani - OD5TE Member
    edited May 2019
    Thank you Neal and Dudley, for the swift responses. I followed Dudley’s instructions and CAT is now working. Tnx agn and much appreciated. 73 - Hani

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