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    Version 3 Stuck on License Required - Won't Activate after Purchase

    Member ✭✭
    edited April 2020 in FLEX-6000 Signature Series
    After purchasing the V3 upgrade, the e-commerce complete page says the purchase was complete and I will receive an email confirmation (no email now after 20 minutes) and I can see my invoice in My Account (it's there, showing purchase completed).

    Still, no joy. The SmartSDR Client for Windows just sits there demanding "License Required", and every time I press the Refresh button, it says "Refreshing radio license state" and then nothing.  I assume this isn't the expected upgrade experience. Now what's next?

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    Comments

    • Member
      edited April 2019
      You need to buy
    • Administrator, FlexRadio Employee admin
      edited April 2019
      Rick,

      I just checked our licensing back end and it looks like you are all set to go.  Are you able to connect now?
    • Member ✭✭✭
      edited April 2020
      try more times the Retry button
    • Member ✭✭
      edited April 2019
      I had to power down the 6300 and reboot it - now all is well and I can connect from both SmartSDR and Maestro. It appears it was licensing correctly at the radio, but not telling the GUI correctly (a bug).  Anyway, all good now. Thanks.
    • Member ✭✭
      edited April 2019
      Updated my 6500.  All seems well.  Connected with my Win7 laptop and iPad simultaneously--very cool.

      Larry, W1IZZ

    • Member ✭✭
      edited April 2019
      Updated my 6700 and radio activated just fine with no reboot.

      I did notice glitches with both CAT and DAX the first time they ran they hung, had to **** them using Task Manager, then restarted SDR and they seemed fine after associating each one with the local PC.

      All is well that ends well.
    • Member ✭✭
      edited November 2019
      Same problem here. Bought but still ask to pay. So cannot connect
    • FlexRadio Employee ✭✭
      edited April 2019
      Have you tried restarting your radio?
    • Member ✭✭✭
      edited December 2019
      When I started up the newly installed v3, I had no “Disconnect” button on the radio chooser. I had to bring up the old v2 SSDR to disconnect the “M” front panel, then when I started v3 again I had the option to connect / buy, etc. Also had some Windows CAT / DAX issues initially. Some other weird things persisted until I restarted the radio (actually, it crashed and I decided to pull the power for a cold start). All seems OK now with Win10 SSDR, DAX, CAT, digital apps and the “M” front panel running simultaneously. Now I just need to back everything out so I can continue to use my Mac :-(
    • FlexRadio Employee ✭✭
      edited April 2019
      Andrea, looking on our side the radio reports the correct license now - are you up and running?
    • Member ✭✭
      edited April 2019
      I restarted and only then was able to connect
    • Member
      edited October 2019
      Same issue.  Four radio and Smart SDR restarts.  Still saying license required.
    • Administrator, FlexRadio Employee admin
      edited October 2019
      The most common issue that causes this error is when the radio doesn't have internet access.  Usually this is because it is wired directly to a PC that has internet.  This will give the PC access to the radio, but will not give the radio access to the internet to pull the license.

      To resolve this, take a look at this helpdesk article: https://helpdesk.flexradio.com/hc/en-us/articles/202118558-How-to-Connect-your-FLEX-6000-to-a-LAN

      Also, make sure that you are using SmartSDR v3.1.8+ as there were some security changes on the licensing back end that will prevent earlier versions from pulling the license.

      If you continue to have trouble, open up a helpdesk ticket and we'll help you get squared away.
    • Member ✭✭
      My 6600m will not activate after the license was purchased. I tried refreshing and rebooting. Still no ioy
    • Administrator, FlexRadio Employee admin

      We were slow to fill license orders over the weekend. You should be all set now. Let us know if you have trouble.

    • Member ✭✭

      All is good. Thank you for your help.

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