repair queue?

I sent my 6700 in for repair just last November. After a month of silence I called and never got past the receptionist.  I started a help ticket and it was just forwarded to the repair department.  In January I received a reply from the repair department that they would look at it since I was going on vacation for month and didn't want it to sit with UPS or who ever.  Anyway, it was finally repaired the mid of February and shipped the end of February as I requested. I think this is more typical of a non-warrantied repair. If you would like more detail please email me at wc8d@arrl.net.

Open a Help Ticket or call them.  Most likely you had some dialogue before you sent it in, so go back to that person.

There are too many variables to make any generalizations from either past repair cycles or other model radio repair cycles. 

My own experiences on turn around, even to the "what's wrong" diagnosis stage, has varied.  I'd eventually learn that best way to check-the-pulse of my radio's repair was to ask.

BTW none of the repairs I needed were unreasonable either in time frame or costs. FRS seems to have a good repair bench program running.  

73

Steve
K9ZW