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repair queue?

Jeff Biggs
Jeff Biggs Member ✭
edited March 2019 in FLEX Series (Legacy) Radios
sent my 5000a in for diagnosis, been in the repair queue for 7 days, just curious what the average is before you hear something from them?

Answers

  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited March 2019
    It depends on many things, what you can do is start a Help Ticket if you have not yet and ask them. That will get their attention fast.
  • Rick Lotoczky
    Rick Lotoczky Member
    edited March 2019
    I sent my 6700 in for repair just last November. After a month of silence I called and never got past the receptionist.  I started a help ticket and it was just forwarded to the repair department.  In January I received a reply from the repair department that they would look at it since I was going on vacation for month and didn't want it to sit with UPS or who ever.  Anyway, it was finally repaired the mid of February and shipped the end of February as I requested. I think this is more typical of a non-warrantied repair. If you would like more detail please email me at wc8d@arrl.net.
  • Paul Alberghini
    Paul Alberghini Member ✭
    edited March 2019
    I sent my 6700 in about three weeks ago and received it back at the beginning of this week. UPS Ground both ways from/to New England. I felt the service was quite good. 
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited March 2019
    Open a Help Ticket or call them.  Most likely you had some dialogue before you sent it in, so go back to that person.

    There are too many variables to make any generalizations from either past repair cycles or other model radio repair cycles. 

    My own experiences on turn around, even to the "what's wrong" diagnosis stage, has varied.  I'd eventually learn that best way to check-the-pulse of my radio's repair was to ask.

    BTW none of the repairs I needed were unreasonable either in time frame or costs. FRS seems to have a good repair bench program running.  

    73

    Steve
    K9ZW 

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