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Boot Error! My New 6400M worked for only 1 day

I operated my 6400M for only one day ( on a UPS ) - did approximately a dozen on off cycles successfully then did the proper soft shutdown, but when I restarted the radio the next day it was inoperative. The red light was flashing 3 times (boot error) and there was a message on the screen that never went away that sail Please Standby...
VERY DEPRESSING :-(

Comments

  • Bill -VA3WTBBill -VA3WTB Member ✭✭✭
    edited September 2018
    Will the radio do a factory reset,,perhaps start a help desk ticket right away...
  • ScottScott Member
    edited September 2018
    I’ve only had my 6600M for 2 months and I”m getting this message every 10 to 15 minutes “ The radio selected is in use. Please try connecting again. “I hit the OK on the screen and it reboots or locks up and have to do a reboot. Now my front panel lights are blinking. Very depressing... they said there is a software issue that’s causing the Radio Selected problem, but now the radio is unusable. It happens way to offen! I didn’t get that message the first 3 weeks that I had the radio... it’s been getting much worse. image
  • Bill -VA3WTBBill -VA3WTB Member ✭✭✭
    edited September 2018
    Then you too should open a help ticket for fast help.
  • ScottScott Member
    edited September 2018
    Is that the same as submit a request?? If so I did.. Thanks
  • Elliot SkultinElliot Skultin Member ✭✭
    edited March 2019
    Flex is extremely responsive to issues like this.  Help ticket will get you on the fast track.   I had a small issue out of the box and they jumped on it in short order.  It's a great company.  

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